Jun 22, 2016 03:00 PM
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Registration & Activation
How do I register my device?
To access Live TV, Tata Sky On Demand, Transfer, Remote record and all other services of the Tata Sky Mobile app on your PC MAC, Android and Apple devices, you need to register your device following the below steps: Download the free Tata Sky Mobile app from the Apple App Store, Google Play Store or our website. Login with your Subscriber ID/ RMN Assign a friendly name to register your device. Eg: my iPhone, dad's galaxy, my pc etc
What is a friendly name?
A friendly name is a unique name that you give to your device while registering the device with Tata Sky. This will help you identify the device you want to activate our Mobile services from the devices that you have registered. Eg: my phone, my ipad, my pc etc
Can I change the friendly name that I give to the device, any time later?No. Friendly name once given during the registration process cannot be changed later. You will have to delete the device and re-register the friendly name. To delete a device, please call the Tata Sky helpline.
How many devices can I register?
You can register as many devices you want with Tata Sky free of charge. However you can activate Live TV/Transfer/Tata Sky On Demand on a maximum of 2 devices only per subscriber ID.
Can I activate Live TV/Transfer/Tata Sky On Demand on more than 1 device?
Yes. You can activate Live TV/Transfer/Tata Sky On Demand on a maximum of 2 registered devices. Each device will need to be activated separately.
Note: Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
Why can I use Live TV/Transfer/Tata Sky On Demand service only on 2 devices?
Content providers agreements with Tata Sky stipulate that Tata Sky Live TV channels, Tata Sky On Demand episodes and titles and recorded content can be allowed on a maximum of two devices per subscriber ID at any given time.
Note: Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
Is there a charge for the Live TV/Transfer/Tata Sky On Demand service?
No, currently there is no charge for Live TV/Transfer/Tata Sky On Demand.
Note: Tata Sky reserves the rights to introduce a charge for the services when they feel fit.
Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
Do I have to pay anything for downloading the Tata Sky Mobile app?
No. The app is available free on App Store, Google Play and our website.
How do I activate the Transfer feature?
Note: Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
To activate the Transfer feature from the Tata Sky Mobile app on your Android and Apple devices, you need to follow the below steps: You can subscribe to the Transfer pack by any of the following ways Tapping on the Transfer icon in the Tata Sky Mobile app – following which the pack will get added automatically to your account Adding the pack to your account at https://mytatasky.com By contacting our call centre on any of our numbers The Transfer pack will be activated on the device automatically after the app validates for all business rules. You will now be able to stream/transfer recorded content from your Tata Sky+ Transfer set top box to your device
How do I activate the Live TV feature?
To activate the Live TV feature from the Tata Sky Mobile app, you need to follow the below steps: You can subscribe to the Live TV pack by any of the following ways Tapping on the Live TV icon in the Tata Sky Mobile app – following which the pack will get added automatically to your account Adding the pack to your account at https://mytatasky.com By contacting our call centre on any of our numbers The Live TV pack will be activated on the device automatically after the app validates for all business rules.
How do I activate the Tata Sky On Demand feature?
Note: Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
To activate the Tata Sky On Demand feature from the Tata Sky Mobile app, you need to follow the below steps: You can subscribe to the Tata Sky on Demand pack by any of the following ways Tapping on the Tata Sky On Demand icon in the Tata Sky Mobile app – then you need to select a video of your choice and hit play – following which the pack will get added automatically to your account and device Adding the pack to your account at https://mytatasky.com By contacting our call centre on any of our numbers The Tata Sky On Demand pack will be activated on the device automatically after the app validates for all business rules.
Access to various services Note: Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
Do I need to be a Tata Sky+ HD subscriber to access the Live TV/Transfer/Tata Sky On Demand service?
To activate Live TV and Tata Sky On Demand you need to be an active Tata Sky subscriber. You can enjoy the service irrespective of which set-top box(SD/ HD/+HD/ Transfer) you have.
To activate Transfer service you need to be an active Tata Sky+ Transfer box subscriber.
I am not a Tata Sky subscriber can I still access the service?
No. You need to be an active Tata Sky subscriber to be access the Tata Sky Mobile app.
My Tata Sky account is currently in de-active state, can I still use Live TV/Transfer/Tata Sky On Demand service?
You need to be an active Tata Sky subscriber to enjoy live TV channels, Tata Sky On Demand videos or VOD your set-top box and on your device.
General product related questions Note: Wi-Fi module is available only on iOS and android devices and NOT on PC MAC
What is Wi-Fi Remote?
Wi-Fi Remote is a feature that lets you control your Tata Sky+ HD/Transfer set top box over the same Wi-Fi network using the app. There is a replica of the Tata Sky remote along with quick remote where you can select the channel logo and the set top box will tune to that channel.
I have internet on my phone, but I can't use the Wi-Fi remote feature.
You cannot use the Wi-Fi remote section over 3G / Edge/ GPRS
Your Tata Sky+ HD/ Tata Sky+ Transfer box & your Phone/Tablet both need to be connected to the home Wi-Fi network to use this feature
I have the application installed but I am unable to use Wi-Fi Remote
The Wi-Fi remote can only be used with connected Tata Sky+ HD/Trasfer boxes
Make sure the Tata Sky+ HD/ Tata Sky+ Transfer box and the app are connected to the same Wi-Fi network.
How do I share what I am watching on FB / Twitter?
Go to settings section on the app
Enter your facebook login and password details. This is a one time process
In settings, ensure "Social Watching" is set to "ON". This is a one time process
When you select a programme for viewing, if the settings above are done correctly, your friends who are also using the Tata Sky Mobile access app will be able to view the name of the programme you are watching
If you would like to post what the name of the programme you are watching on your Facebook wall, then ensure the above settings are completed, then tap the programme you are watching in the programme listings and select "share".
How do I get extended information for movies?
Go to Remote Record. Select a movie(currently playing or future showing) of your choice under the movie genre. You will be shown another screen with "More info". Select'Reviews' to read extended information like cast, crew, actor, story, reviews for the movie on sites like IMDB and Wikipedia
Extended information available for movies on movie channels only
How do I set a programme for remote recording?
Go to Remote Record section
Press the record(red) button near the programme name. You will get a notification confirming that the programme has been successfully set for recording. This notification is displayed for few seconds only.
Remote recording functionality can be used by Tata Sky+ HD/ Tata Sky+ Transfer subscribers only. Any other subscriber that tries to record will get a failure message.
How do I set a programme for series remote recording?(only applicable on PC and MAC)
Go to Remote Record section
Press the series(link) button near the programme name. You will get a notification confirming that the series programme has been successfully set for recording. This notification is displayed for few seconds only.
Remote recording functionality(single/ series)can be used by Tata Sky+ HD/ Tata Sky+ Transfer subscribers only. Any other subscriber that tries to record will get a failure message.
How do I set a reminder for a programme?
Note: Reminders feature is available only on iOS and android devices and NOT on PC MAC Reminders can be set for future programmes only
To set a reminder for a programme, tap on the programme name. You will be able to see the set reminder button. Press the button to set a reminder. The remainder will be set on your Android device. The reminder alarm on your Android device will start when it's time for the programme
To view/ edit the reminder, go to the calendar of your device
What is My Tata Sky section in the app?
Note:'My Tata Sky' feature is available only on iOS and android devices and NOT on PC MAC My Tata Sky section in the app gives you information about your Tata Sky account e.g. Account details, current packs, Transaction History
What will I require to enter the My Tata Sky section?
You will require your password used with mytatasky.com for the subscriber id used during log in to the app.
What if I do not remember the password for my subscriber id?
You can tap on forgot password to generate a new password.
Can I edit the account information through My Tata Sky section?
No, currently editing of details is not possible through My Tata Sky section.
Why can't I get all functionality as in mytatasky.com
Currently all functionality is not available through the My Tata Sky section in the app. We are working on getting all the function to the app and will release it soon.
How do I watch Live TV on the app?
By selecting the Live TV icon on the home screen you can enter the Live TV section and enjoy your TV live on your device.
Live TV
What is Live TV?
Live TV is service which allows you to watch Live TV
Will I be able to access all the features like Parental control, Plan etc like on my Tata Sky set top box on Live TV?
No. Currently, Live TV service on your device offers Live TV, VOD and Catch Up features only.
I am unable to access Live TV services?
Please ensure the below to enjoy uninterrupted access to Live TV: You have a device that supports Tata Sky Mobile app. Your device is registered with Tata Sky & Live TV is activated on your device You are connected to the internet If you are out of the country, you will be unable to use Live TV, Transfer & Tata Sky On Demand streaming services. You can access Live TV for only those channels that are part of your subscription package
Note: Tata Sky on Demand and Transfer is available only on iOS and android devices and NOT on PC MAC
Can I also access Actve services of Tata Sky on the Live TV section?
2 channels from Actve Music and Actve Javed Akhtar are available. We will try and expand our offering to bring you the best from Tata Sky on your device.
Why are all the channels not available on Live TV?
Tata Sky always keeps expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Live TV soon.
I am not able to view certain channels on Live TV?
You can only view those channels on Live TV which you have subscribed for viewing on the STB. To enjoy all the channels available on Live TV, you would need to subscribe the respective channels on your STB as well. Go through the genre-wise listing of the channels, to enjoy Live TV.
Why all channels that are available on Live TV on my iPhone are not available on Live TV on my Laptop?
Currently Ten Action, Ten Sports & Ten Cricket are not available on Live TV on PC and MAC computers which are available on phones and tablets. We are working on expanding the channel line up on PC and we will bring more channels on Live TV soon.
I have subscribed to a channel on the set-top box. Yet when I access this channel on my activated device I am getting the following message: "Sorry this programme is not available for viewing on Live TV" message on a channel?
The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.
Can I watch the channels as per the channel genres, just like I view on my StB?
Yes. You can view and browse through the channels genre-wise on Live TV.
Is there pause functionality available while watching Live TV?
Yes. You can pause the Live TV streaming for a maximum of 5 minutes.
To do this,
Tap on the video while in full screen mode. You will see a pause button on the information bar. Tap on the pause button to pause Live TV for a maximum of 5 minutes.
What will happen if I do not resume after 5 minutes post pausing Live TV on the device?
After 5 minutes of pausing Live TV, the stream will directly start from live again. You will not be able to view the paused video.
Can I rewind shows on Live TV?
No you cannot rewind shows on Live TV. There is only a functionality of pausing live stream for a maximum of 5 minutes.
Can I change channels while viewing Live TV in full screen mode?
Yes. You need to swipe your fingers up or down across the channel logo shown on the information bar to change channels directly while in Full Screen Mode in android and iOS and Shift/+ or – in PC MAC.
Can I watch Live TV outside India?
No. You need to be in India to be able to watch Live TV on Live TV service.
Why can't I watch live TV channels outside India?
Tata Sky provides services only within the territory of India.
Can I record Live TV shows on my device?
You cannot record shows on your device.
I am an HD customer. Why can't I see HD feeds of the Live TV channels on Live TV?
Viewing an HD channel consumes more data vs viewing an SD channel on your device and would also require high internet speeds for viewing an HD channel. Keeping this in mind, we are currently offering only SD channels. Below is a sample profile required for streaming HD channels:
1.1MBPS 1280X720
1.6MBPS 1280X720
1.9MBPS 1280X720
2.5MBPS 1920X1080
3MBPS 1920X1080
4MBPS 1920X1080
We will expand our offering to bring you the best of Tata Sky on your device in the coming future.
Will I be able to view commercials as a part of the Live TV feed & Tata Sky On Demand episodes on?
Yes. Tata Sky does not change the channel feed. You will be able to see exactly the same feed on your set-top box and on your device.
Tata Sky On Demand Note:'Tata Sky on Demand' feature is available only on iOS and android devices and NOT on PC MAC
What is Tata Sky On Demand?
Tata Sky On Demand is a video on demand service that enables you to stream/download popular content and Catch up on missed shows from your favourite channels whenever you want.
Will I be able to download all Tata Sky On Demand videos?
You will be able to download most of the videos but, certain videos will be available for stream only.
Will catch up shows be available for all channels?
Catch up shows will be available for most of the channels available in Live TV in the app. Tata Sky always keep expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Catch Up TV soon.
I selected a video to download. Can I cancel this?
Yes, not only can you cancel the download but also pause the download any time you wish.
Can I fast forward, pause or rewind videos?
Yes. You can fast forward, pause or rewind Tata Sky On Demand episodes. Just tap on the screen while viewing the video in full screen mode. Then drag the blue dot on the progress bar to the position you wish to start viewing the video from.
Once I download a video on my device, how long can I watch it?
You can watch a downloaded video on your device till the expiry of that video.
Can I stream/download videos outside India?
You cannot stream or download videos outside India.
Can I view downloaded videos outside India?
Yes, you can view downloaded videos outside India before the video expires.
Is there a limit to the amount of times I can watch a video in Tata Sky On Demand?
No. You can watch the video as many amount of times as you wish.
Can I view downloaded videos even if I am not connected to the internet?
Yes. You can view downloaded videos even if you are not connected to the internet for a maximum of 48 hours or till the expiry date, whichever is the first. If the video has still not expired but you are unable to view, please connect the device to the internet for a couple of minutes and go to the Tata Sky On Demand section of the Tata Sky Mobile app.
Post this you will be to watch the video again for a period of 48 hours without being connected to the internet.
When I download a video, is it using the memory space on my device?
Yes. Tata Sky Mobile service uses your device memory to store a video downloaded.
The below table shows the approximate amount of memory space used upon downloading a video.
SAMPLE ROCKSTAR SCULPT A DRAGONFLY TARAK MEHTA KA… MUQABLA
ACTUAL DURATION 02:16:40 00:04:34 00:3
0:00 00:55:30
# QUALITY TYPE SIZE(MB) SIZE(MB)
SIZE(MB) SIZE(MB)
1 LOW 124 4.2
; 27.1 50.1
2 MEDIUM 459 15.3 &
nbsp; 100 184.6
3 HIGH 1460 48.6 &n
bsp; 318.5 587.3
How much memory will a downloaded video occupy on my device?
The amount of memory occupied by a downloaded video depends on the quality and the length of the video. The below table shows the approximate amount of memory space used upon downloading a video.
SAMPLE ROCKSTAR SCULPT A DRAGONFLY TARAK MEHTA KA… MUQABLA
ACTUAL DURATION 02:16:40 00:04:34 00:3
0:00 00:55:30
# QUALITY TYPE SIZE(MB) SIZE(MB)
SIZE(MB) SIZE(MB)
1 LOW 124 4.2
; 27.1 50.1
2 MEDIUM 459 15.3 &
nbsp; 100 184.6
3 HIGH 1460 48.6 &n
bsp; 318.5 587.3
Upon closing/minimizing the Tata Sky Mobile app, does the video keep on downloading in the background?
No. The application should be open for the download to be completed.
I had a video downloaded; it seems to have disappeared from the My Videos list on the device?
Every video has an expiry date associated with it. If the video has crossed its expiry date then the video gets deleted automatically.
On expiry, does a video get deleted by itself or do I have to delete it?
On expiry, the video will get deleted on its own from your device.
Transfer
Note: Transfer feature is available only on iOS and android devices and NOT on PC MAC
What is Tata Sky+ Transfer?
Tata Sky+ Transfer is a new generation Personal Video Recorder(PVR) with the capability of delivering HD picture quality and Dolby Digital Plus 7.1 surround sound. Additionally the Tata Sky+ Transfer set top box allows you to transfer/ stream & consume recorded content on companion devices like smart phones and tablets.
Following is the list of features that are available Transfer functionality(2GO): Watch recorded content of STB on iOS and Android devices without consuming internet data bandwidth. Pause+ Record+ Rewind Live TV 500 GB hard disk that can record up to 625 hours of content 1080i high definition picture quality 16:9 Wide Aspect Ratio Three tuners(third tuner will be for future use) 1 - USB 2.0 port on the rear & 1- USB 2.0 port on right side Ethernet CVBS(Composite Video & Stereo audio connectors) interface Optical S/PDIF Dolby Digital Plus(with up to 7.1 channels of premium quality Surround Sound) Se
