Never buy Tata cars. Review on Tata Indigo XL Grande

I finally sold this s---t piece.  Below is the e-mail I wrote to Tata when I reiceved reply to my e-mail which I wrote to Tata after selling my car.

E-mai l wroteWith all your unmatched "support" all these days, I have now finally sold my car off, incurring huge losses – I don't know whether it can truly be called a "car" or not.  You might need to go back and check the impression that dealers and individuals have about your product(s) in the automobile market.  I realized this while I was trying to dispose this.

At least now, learn how to make a "100% perfect, ""dependable" car in all aspects from leaders like Hyundai, Toyota, Honda or even from Maruti.   Ask me for ideas/feedback if your folks are incapable.

Thanks for all your "support."  Though the mistake was at least rectified after the struggle and mental agony of 6-7 months, it was too late, and again there is no guarantee that it will not recur because it's a Tata product, which always has a tendency to end up in service station for one or the other reason.

I truly, whole-heartedly appreciate the support given by Concorde folks, however; what can they do if the product itself is "deficient."

Food for thought = Manufacturing a perfect car is not similar to manufacturing a truck or a cab by putting 4-6 wheels under a chassis.  you should limit yousrelf to  your area of expertise (manufacturing trucks)

addendum = ONLY God will know the pilght of Jaguar and Landrover.  May Gold help them.  Please at least do not screw them the way you guys did with Fiat.  Though it's a good car, it's struggling because of you guys.

Reply from Tata:

Dear Mr. Basant,

Refers to your mail dated 26.03.08 to us, with regard to sale of your car, and feedback.

Despite best efforts by our team to clarify & resolve your concerns, it is quite unfortunate for us to note the sale of your car. However we thank you for your time & mailing us your feedback.

We always value customer feedback, which we are sure will help us in further refining our products & services and in meeting the ever-changing customer needs.

Thirumal.

Reply from me for this e-mail:

Dear Mr. Thirumal,  Thanks for your reply.   I am not sure whether you remember me and about my lithany fo complaints addressed to you earlier.  In fact, you were THE FIRST person I eslcated by problems to in the form of an e-mail when Corcorde was not able to fix the things (I can forward you that e-mail if need be), but I never got a response from you and then I  had to directly write to Mumbai support to which I got a response at least.  You have made a statement below saying your team has put best efforts; now, let me ask you this.   1.  Have you ever bothered to give me a call or to send an e mail to take a direct feedback from me as to what I feel about the performance despite this matter being escalated to you directly?? 2.  When you say your team has done everything, have you ever measured or quantified the so-called efforts put in by your team?  What efforts you or I put in is not what matters but the results or resolution of problem is rather, where you guys miserably failed.

First thing to learn here is if a customer says there is a problem, THERE IS A PROBLEM, and you guys should acknowledge the problem rather than being defensive.  Mr. Shaji never did this.  He happily said the car is perfectly fine, but it hardly moved with a fair pickup.  ONLY when the complete ECU was repalced (as suggested by me after no other go after 8 months of fight), things became okay, but it was too late and again not sure for how many days.    Please understand that I am not a fool or a billionnaire to dispose a car at sucha throwaway price.  (bought - 703000/- ---- Sold.  500000/- after 8-8 months of use (9000 kms)   It's ONLY because of lack of time and energy that I could not go to consumer court.  Please go to thier website and see what it says about Tata Motors in terms of complaints received.   Lastly, I  would still vouch for Concorde Motors because I am convinced (thought not greatly) taht they have done their best but could not help becuse the product itself was deficient.   Final output:  I dont have a car now, nor will I be able to buy a new car with the amount of money I received after selling this.