Jun 03, 2011 12:47 PM
26956 Views
On 30th May 2011(day before yesterday) evening I took the delivery of newly purchased Tata Manza, AURA(ABS) having Chassis No. MAT613040BLC08481, Engine No. 101A2000-0142453, Registration No. DL5CG1832 from M/s Raghuvanshi Enterprises Private Limited, Dilshad Garden, Delhi - 110095. I have faced the following problems with this vehicle and the dealer:-
1. Delivery Process
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I was informed on 30.05.2011 morning that all the formalities have been completed and I can take delivery of my vehicle within an hour’s time. However it took almost 4 hours to deliver the vehicle. I reached Showroom at 2:15 pm and car was delivered to me at 6:10 pm., that too without providing extended warranty documents. When I brought this to the notice of showroom staffer he told me that the documents are ready and can be collected at any time. My wife went to the showroom on 31.05.2011 at 3:00 pm again she was told to wait for some time as they were preparing the same and it took her half an hour to collect the documents.
At the time of delivery blue tooth feature of music system was not working properly(I was able to hear the incoming voice but my caller or receiver was not able to hear my voice). Showroom staffer told me that there might be some issues relating to connection and it would be resolved once I drive the vehicle for 4-5 kilometres. The same is not working properly till now. Please note that I have purchased TATA Manza, AURA(ABS) version and the company is charging extra money for this feature.
The diesel which showroom provided in the new car was not sufficient enough to cover a distance of 5 kilometres. New car could not reach the petrol pump of Anand Vihar colony(Masih Automobiles) from the showroom in Dilshad Garden. The distance between petrol pump and showroom is not more than 5 kilometres. I took help of people to push my new car so that I can reach to the petrol pump. After getting the fuel filled in my new car, it could not start for 20 minutes for the reasons beyond my knowledge despite of repeated attempts by me to start the car. This issue I bring to the knowledge of Mr. Sajid Khan, Salesman of showroom immediately and asked him to send the help. Before the help reached car started with my own attempts. I am not able to understand what were the reasons of non starting of car. For your information I have been driving Santro Zing for last eight years but have never faced this type of problem.
Despite all this, I tired to reconcile myself and forget whatever my experience was at the delivery stage.
2. Driving experience
On 31.05.2011 morning at 8:00 am at the time of leaving my residence for the office, when I started my car, its fuel pipe started leaking freely like a rivulet. Within a time span of 30-40 seconds, 4-5 liters of diesel had got leaked from the fuel pipe(still you can see the diesel stains on the road in front of my residence) for the reasons beyond my knowledge. Since I have to reach my office for urgent meeting I took my old car and left for the office. Again I raised the issue immediately with Mr. Sajid Khan, Salesman and he raise this issue internally within his company but despite this no senior person from the showroom was bothered to call me up and provide me assurance. After complaint Mr. Sachin from the workshop had came to repair the car and after repair he assured me that he had rectified the fault. My concern is that how can a new car have this type of fault? No senior manager from the showroom was bothered to inform me about the fault and its seriousness. I have never faced this problem with my Santro Zing.
On 31.05.2011 evening I drove the vehicle and took it to my in-laws house. When I reached there again, I found that the diesel was dripping from my car and today morning also I have observed that some diesel has spilled.
While driving car in the evening I had observed that the clutch of the vehicle is very hard and had some sort of bubble effect or you can say it was not smooth. How can new vehicle have the hard clutch, as my eight year old Santro Zing has better clutch than new Tata car?
I have observed that whenever somebody is getting in or getting out from the rear seat a strange noise comes from the shockers. How new vehicle shockers can gives a noise?
I also observed that a strange sound is coming from the area behind the rear seat. I am not able to locate the reasons for that sound.
Today morning I avoided taking the new car to my office which is around 25 kilometres away from my residence apprehending it might stop in between or diesel may start leaking or may face another trouble. All the above issues listed by me gives a clear indication that the vehicle has some manufacturing defect.
Submission
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I have purchased a new car and my experience with the dealer is not very pleasant. I have purchased this car on the belief that TATA MOTORS quality, workmanship and after sales service would have been improved over years but my recent experience shows that it has not improved. I am amazed that new car can have so many faults. I have purchased this car out of my hard earned money.
