Jul 27, 2006 01:59 AM
1410 Views
On 17th June 06 in Bangalore, i paid Rs 699 for a Tata indicom broadband prepaid connection. It has been more than a month from then and the connection has not been installed yet. The initial promise was to install the connection within 10 working days. Later I was told that the company was going through some software upgradation and would take some more time to install the pending connection. Since then I must have called the customer service center at least 10 times, everytime getting a false reassurance that my complaint had been registered and the field engineer would contact me at the earliest. I even went up to the Tata website and got an email id of some Mr Suroor Hassan who is supposed to be the point of contact for Tata teleservices. I wrote to him about my grievance but have not received a response yet.
Let me also tell you that before applying for this connection I did read several nagative reviews about Indicom, but still went ahead with my application, reposing my faith in the Tata brandname. After having gone through this agonsing experience myself, I am sure now that each one of those negative reviews that I read (and I read many many of them) were indeed true.
For those of you who are looking for a new broadband connection - PLEASE DO NOT GO FOR TATA INDICOM. I chose to ignore the many reviews that I read and am repenting today - use my experience as a learning and keep away!!!!
For those of you who work for any of the Tata group companies, my submission is that Tata indicom is tarnishing the Tatas' brand equity which has been established over decades. I sincerely think Tata should discontinue providing this service at least till the time it establishes the capabilities to provide basic services to its customers on time. Today after not having got the services for which I had paid Rs 699 a month back, I feel duped by Tata indicom - I sincerely believe the Tata brand deserves a better treatment than this. I really hope someone senior in the Tata group reads this and multiple such reviews that are floating around on internet and takes some action.
