Dec 19, 2011 10:27 PM
3478 Views
Don't buy tata photon post paid connection , very worst customer service ,
Issue 1 : i have applied tata photon connection, immediately they delivered to my home with pre activated instrument, unlimited plan rs/950 / month
Next day it will disconnected , i called customer service , they said documents proof not rec'd, so disconnected like that they replied , then after 15 days only it was activated , but they have charged one month rent for rs / 950
Issue :2 : october 31st 2011 i went to tata indicom store and request them to disconnect my post paid , they said , we have no rights to disconnect or cancel , so you will contact customer service , they disconnect as per your request , like that they said .
I have called customer service November 1st 2011, they also not ready disconnect , they replied if we take your request , it will take one week to cancel, so you will send mail to our customer service team .
Tata photon customer service take your compliant and disconnect with in three days , like that telecallers replied. Then i told , pls disconnect immediately , i am not pay any further rent to you , after that i went to bangalore and after one month I came, till my tata photon is active , they will not do any process, I have received bill for nov'11. Then customer care person said , we can't disconnect with due amount, once clear your due, then only we take your request , then i have paid due amount rs/900 + with out using internet .
Finally they have disconnected last week 9th dec 2011 (after 45 days ) and converted to prepaid .rs/325 charged for this prepaid conversion. But now without using net , this month dec 2011 i have received bill again. I don't know what i have to do ?
Totally rs/ 3000 tata photon cheated. Very very worst service. Only aim is cheating customer and get money.
