Aug 17, 2013 02:39 PM
6697 Views
(Updated Feb 28, 2016 01:56 PM)
I was using Tata docomo Photon+ number since March 2013 using plan of 10GB unlimited with monthly bill of Rs 946 it worked well initially with speed and performance but after few months since July 2013 it started giving worst performance and getting slower and slower so in order to stay away from any hassles and paying bill every month I decided to keep this connection as secondary and convert this connection from Post Paid to Pre Paid.
So I registered a request with Photon+ number 9235015747 on 23rd july 2013 with migration request number 372502369 at Tata Docomo Store, JhoomriTallaiya I was told that migration will take place in 4 days.
I called Customer Care on 27th July then I got the answer that it will be done by 30th July, after calling customer care on 30th July another request was raised with request number 374530971.
I got another call on 1st August 2013 where another request was raised with reference number 373957703, and I was told that this will be resolved by 5th aug 2013.
Now on 5th August 2013 a bill for this connection is raised and I got a sms on 6th Aug 2013 that request number 373957703 has exceeded the closure timelines and it will be resolved within 2 working days but still there is no resolution. Please help with further steps to be taken from my end. Today 9th Aug 2013 I got a call from tata docomo office number+913366337920 saying that I need to submit my document again to get my postpaid connection converted to prepaid and then got a sms on my registered mobile number 4204204401 that my complaint# 373957703 is resolved but my connection is still in postpaid mode, really a terrible and pathetic experience from Docomo, will never suggest anyone to but any docomo product.
Today it is 17th August 2013 and still there is no response from Tata Docomo people and they are charging me unnecessarily bills since July while I’m not using the connection.
Never buy any service from Tata Docomo Photon in hoomriTallaiya.
Ashwin C
