Oct 13, 2005 08:45 PM
1143 Views
(Updated Oct 13, 2005 08:45 PM)
You'd expect more from Tata, wouldn't you? You've heard and known this company since you were a child. Their ads scream integrity and value. Their name is flashed as the behemoth of Indian industry. Sadly, even they are just one in the lot.
for those who do not wish to read a sob story, I'll cut to the chase. DO NOT EVEN THINK ABOUT BUYING A CONNECTION FROM TATA INDICOM VSNL. With other ISPs, at least you know who you can grab. Here, Tata's legendary red tape runs from the lowest to the highest employee and you can NEVER know who to grab.
I agree all ISPs are disgusting vile creatures of sloth and greed. To get away from the cable mafia, I tried a corporate brand. And I expected different from the Tatas. I made an online request on their website https://tataindicom.com. Some DSA Rajesh calls me with major balltalk about availability and getting me a connection in one week flat. A decent acquaintance works with Tata Broadband at a senior sales position, so I thought maybe if things go wrong, I can try mending them through him. The DSA runs to my place, collects a cheque and promises me a connection in 3 days. Payment goes out on the third day there-on. It's been over a month and a half, not a single phone call from them. Of the four calls that I made to them, the result was continuous false promises, bad attitude and deceit.
Dig this ... before I can know what the problem was ... the last call I made to them, I find that my request is undergoing refund processing. And I never asked for a refund. NEVER. When asked why,
Salim (8th Sept.) Santosh (11th Oct), Michael (13th Oct): Customer service executives ...
Their favourite dialog ''I have forwarded your request to the concerned department and they will be getting back to you shortly.''
With no clue of what to do with an incoming connection and what the status is of each connection, when they are asked for their managers, they freak. When they are asked a question on the connection itself, they freak.
Mittul Shah: Support Team Supervisor (the worse yet)
Can you believe someone hanging up on a customer? I asked to speak with his manager, and he said ''I am not authorized to, I'm sorry I cannot.'' and then HANGS UP.
Kiran (1st Oct): Support Manager (Fake promises and bad attitude)
''If you are not going to listen to me then I will have to disconnect.''
''I gaurantee you that I will get your connection running in 15 days. Or else I will process your refund.''
The refund process happened on the 13th day without my knowledge. Also, on the 13th Oct, Michael and Mittul confirmed that it will take another 15 days for my connection to get started. And that the refund process has already started.
''So if you want your connection activated, wait for the refund money to come to you and then apply again.''
When asked who I can talk to higher up, I was told to go to VSNL head office. The big building at the corner of fashion street in Fort. So that I can face more red tape and table surfing.
Save yourselves friends ... ignore Tata Indicom and beg for a good ISP to grow in India.
