Power/speed drop; accident during road test by Fo . Review on Tata Indica Vista Quadrajet

From: "ramesh narasimhan" | Add to Address book|To: Subject: Re: RE: RE: Fw: Fw: Fw: Re: RE: Indica Vista repeated complaint - loss of speedDate: ** Dear Mr. Ansari,

Thanks for refreshing me about the policies; Customer Care?

In line with your warranty policy, I have given the car repeatedly to solve any problem and the power/speed drop trouble which could have been fatal to me and my family a couple of times over.

I had not asked for a car replacement then. Your warrranty policy would hold no water to save anybodys life and anyway then we would not have been alive to ask for a car replacement or YOUR REPLY.

After paying INR @5 lacs. I shudder to think a similar incident with a INR 1 lac NANO & its customer.

I have trusted TATA & its dealer to resolve the repeated problems. But in this eventuality of my new car damaged to this effect, the pain with the repeated problems; the agony on seeing my new car a wreck and as a customer I would request you once again to consider all and hesitate no further in recommending my case to your respected seniors for a car replacement.

I hope good sense prevails and after all this I be A DELIGHTED CUSTOMER! A new standard in the Indian Auto Industry and a FIRST!

A true evolving of Customer Care!?

Regards,

N Ramesh

>>

>cc: Respected senior officals of TATA Management

>: Managing Director Tata Motors Mr. Ravi Kant

>: Chairman TATA Group Mr.Ratan Tata

>>From: ramesh narasimhan [mailto:nramesh_kalps@rediffmail.com]

>>Sent: None

>>To: >>>>coffice@tata.com

>>Subject: Fw: Fw: Fw: Fw: Re: RE: Indica Vista repeated complaint - loss

>>of speed

>>On Mon, 13 Apr 2009 14:15:52+0530 wrote

>>>Dear Sirs/ Madam,

>>>I have the following to say;

>>>1. I have trusted the TATA brand and went for the new Indica Vista

>>despite the problems faced with the earlier Indica, your

>>> organisation being of very good repute and a vast history as

>>> leader in Indian Industry.

>>>2. The vehicle I have purchased from your dealer Fortune Cars, Nerul,

>>> Navi Mumbai is @4 months old.(regn. MHO6 AS 2643)

>>>3. Denting repairs were carried out to attend left rear noise by the

>>> first servicing.

>>>4. Subsequently the vehicle developed sudden power/speed drop(very

>>> dangerous to me and my family)which the dealer attended by

>>> replacement of intercooler.

>>>5. The power/speed drop recurred again and I had lost total

>>> confidence to drive the vehicle and handed it over to the dealer

>>> on 06/04/09.

>>>6. The problem identified this time was the turbocharger and the

>>> same was replaced and taken for a road test on 11/04/09 by the

>>> dealers diagnosis expert Mr. Umed along with their G.M Mr. Mahesh

>>> Hatti and TATA MOTORS CRO Mr. Ishan Bhatt.

>>>7 An accident occured during the road test when the vehicle hit a

>>> family of 3 including husband( with helmet), wife and their

>>> 6 yr.old son. All of them are hospitalised at MGM hospital, CBD,

>>> Navi Mumbai. The man suffered serious head injuries despite

>>> wearing helmet and also leg injury, the lady with 3 broken ribs,

>>> back neck injury and left leg fracture, the son with face

>>> injuries narrowly escaped eye injury by a fraction.

>>>8 The impact has severly damaged my car which can be seen in the

>>> snaps attached. This being my first new vehicle and then being

>>> only 4 months old has severely hurt me and my family.

>>>9 As per your CRO the vehicle will be repaired at the dealer

>>> workshop but I seriously doubt that the vehicle would be anywhere

>>> close to being the new car I had purchased. The vehicle would lose

>>> its originality of alignment(as factory built) and being an

>>> accident vehicle would lose its resale value also. The car could

>>> never be the new one and all repairs would only be cosmetic.

>>>10 Given the serious damage to the car I would request and appeal

>>> for a replacement with a new car. To buy and own a new car is a

>>> lifetime dream for a middleclass family with a lot of personal

>>> savings utilised for the car and to see it its damaged condition

>>> within a few months of usage is a disheartening setback

>>> and very depressing.

>>>11 I once again request you to consider my case and provide me with

>>> a new car in lieu of the damaged car.

>>>

>>>Regards,

>>>N Ramesh

>>>(M)9969066781