Disgusting TATA Motors . Review on Tata Indica V2 Xeta

Hi Friends

I am writing a review on TATA earlier  than I would have loved to. I own a Santro XO. It is 2 years old and has been a troublefree car for me even though Hyundai Service is nothing to write home about but atleast their dealers are good and their response is quick and I got the car within 5 days of booking the car

Now come the real story. I booked a TATA INDICA V2 GLE on Sunday 9, Dec, 2007 for a DP of 31000 and 90% loan on my mom's name, an assistant manager in the oldest financial corporation in INDIA with a salary of 4lacs. I gave my documents on monday and the inspection has been done. 5 days have gone by and the documents are still with the Dealer. Now the dealer says I would have to give a proof of my permanent residence may be my own home. So I gave the documents of my home in faridabad(value Rs 40 Lakhs) . I am living in an accomodation given to my mom by her office and its been 22 years in the house(Dealer thinks we can run away anytime after taking a vehicle from him) . 3 members of our family are earning. My mom still has 10 years of service. The loan tenure is for 5 years. I am disgusted about the following reasons

1st I was made a co -applicant.(I understand 2.5 Lakhs is a huge amount but I got a 4 lakhs loan for my Santro 2 years ago when I had a salary of 10, 000 per month)

2nd Now I am told that the loan may not be approved(without sending documents to  the bank, also reasons not given. By the way bank statement shows our financial status is good)

3rd Now I would have to declare some other property I own other than the one I already declared.

4th Now the dealer says I would have to wait for 1 week to know if the loan is going to be approved or not.

Before I booked the car the sales Executive said the whole process will take 3 to 4 days & I can take delivery within 1 week.  I would say all my dreams of getting a car this sunday are now shattered.

*MY MAIN QUESTION IS

"WHY DOES TATA DEALERS CONSIDER ALL THEIR CUSTOMERS AS TRUCK DRIVERS WHO NORMALLY COME FROM WEAKER FINANCIAL BACKGROUNDS AND MAY NOT REPAY THEIR LOANS? "*

Tata has an offer of discounts from 2-22 december. So if I purchase the car after 22 Dec then I would not get the 30, 000 dealer discount.

This is not a good start for me with a company that calls itself INDIAN. I felt like being treated as a person looking to buy a commercial vehicle. they were not that polite as I expect you to be with your customers. I have bought hyundai and Maruti cars and the dealers were polite during purchase as well as servicing. I was even visited Ford and Opel showrooms and they were good.

I was dying to buy INDICA but now I am unsure. Well I will if the dealer wants me to but now I dont have that excitement that I had till Wednesday.

After reading reviews on mouthshut I was a bit concerned about my situation in case I have to contact Tata Service but now I am sure I would get some rude, unhelpfull service

Well for the time being I have rated this product as Recommended as I have not used any Tata cars so cannot say not recommended

*AN UPDATE(18/12/2007)

Thanks to our TATA dealer the documents are still with him and now he wants a signature verification and a date of birth proof.

(COULD NOT HE HAVE TOLD ME LAST MONDAY WHEN I WAS SUBMITTING MY DOCUMENTS. HE CALLED ME AND I PICKUP THE CALL TO HEAR SOME GOOD NEWS AND all I heard was "Sir you documents are incomplete so we did not send them to the financier yet. You would also have to submit ur DOB and signature proof."

What the Hell. Now I am on a leave for 4 days. Will have to wait till Thursday. God! knows when I can get my car. Now I would definately not recommend this product to anyone becoz of inefficient dealership

UPDATE(27/12/2007)

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Since Saturday my dealer has been telling me that my loan has been approved & I was getting ready for the car delivery and today he called us saying the file is pending saying Tata motors finance requires a repayment history of my Santro so that the loan can be sanctioned.

SO I THINK THIS IS THE FINAL TIME IN MY LIFE I AM GOING FOR ANY TATA CAR. I WILL NEVER EVER LOOK AT ANY TATA SHOWROOM.

I PITY LAND ROVER AND JAGUAR. I AM SURE WHEN THESE BRANDS ARE INTRODUCED IN INDIA U CAN EXPECT THE IMAGE GOING DOWN DUE TO PATHETIC AND DISGUSTING CUSTOMER SERVICE.

TATA MOTORS U R A BIG     tata to u, God saved me from the troubles, if this is the attitude before purchase then what will happen after purchase. *