Feb 20, 2013 05:38 PM
2291 Views
My experience with Docomo as a Photon user has been disgusting.Since I was re-locating to US, I went to their store and submitted a request for cancellation after clearing my dues off. 6 months after moving to the US, I recieve a legal notice from them saying I am to pay dues for the last 6 months for using thier services, when I had already left for US!
When I contacted customer care and informed them that I had already submitted a request for cancellation 6 mths back, their totally shocking response was that they did not recieve anything!
This sort of disgusting service is expected from Docomo.Whenever I have visited their stores in Plamoodu, Trivandrum, Kerala, I always had to stand in the queue for 30 mins minimum to pay my bills.The staff there totally take the customers for a ride, by chit chatting amonst themseleves and attending to their personal calls on their cell phones.when customers queue up!These kind of incidents can easily be avoided if DOCOMO employees behave more responsbly and professionally rather than taking existing customers for granted!
This is daylight robbery of customers and I believe DOCOMO is now using these kinds of fraudulent measures to rip money off customers to sustain business! I have seen numerous such cases of DOCOMO sending legal notices to closed account customers, whenever Ive visited their stores to pay off my bills in the past.
Dear readers, please do think a 100 times before you opt for a service with them, as you could get the shocker of your life 5 or 10 years later when you no longer are a DOCOMO customer and recieve a legal notice out of the blue!
