Apr 16, 2010 02:36 PM
2694 Views
I took a docomo connection looking at the AD ;) and the flexible plans.The day the mobile was activated, I made a couple of calls, communicating the change in my number. Unfortunately, on the same day it stopped working.
I got a message on the phone "No network coverage". But when I call this number from another phone, I get switched off message. I spoke to the guy who sold the connection to me, he said he will get it rectified in 24 hours, but did not. So, I called the customer care number from my airtel number.
You know what, the Karnataka CC number itself was not working, which shows. So, I sent an email to listen@tatadocomo.com. Later I was able to speak to the CC team.
The customer care team does not have a supervisor / manager.
They don't know proper English.
The supervisor says for surrendering a connection, I need to call from my docomo number only and they wont take it, if it is from another number. He was so intelligent as my complaint itself was that my number is not working.
The issue is still not received (more than a month now).
When asked, they say they were unable to get in touch with me. Again, they forgot that my number is not working.
I had given my airtel number as alternate, which they did not notice.
They reply to me saying that they regret for the inconvenience but it is still an inconvenience for me, as the number is still not deactivated.
I am sure that, there is going to be another fight when it comes to payment and clearing of dues. I had similar issue with my Tata Indicomm walky connection that I had 2 years ago. I had requested for change of address, they noted down my address but they did not do it. I did not pay the bill.
To my surprise, they came to the new house for collecting the money.This shows that they had taken down my new address and the request to change which was recorded in their system.
In one word - No to TATA
Pathetic service, pathetic customer service. If you feel that you are jobless and you want to go mad, fighting with someone. Please go for it. You will be engaged 24/7.
