Apr 23, 2016 12:55 PM
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2 INCIDENTS IN 24 HOURS!
Incident #1) I had written a letter to the Appellate back in March regarding constant call drops and nonexistent mobile internet, along with HORRIBLE customer service, but he couldn't be bothered to reply. I also made ANOTHER complaint on the company site regarding constant connectivity problems. Now today, some giggling trollop of a girl called me up from phone number 08867411379(TrueCaller identified the number as Custom-DoCoMo) talking in a regional language, despite the fact that my complaint was WRITTEN IN ENGLISH. When I asked if she speaks English, she said yes, then when I starting talking she interrupted me and asked me to put someone on the phone who speaks English! Her English was so atrociously broken, yet she had the nerve to accuse ME of not speaking English, a language I have been speaking since I was a 2 year old toddler! If you can read this, you probably already guessed that I'm FLUENT in English! She also told my partner, who is VERY fluent and has been speaking English since very early childhood, that HE does not know English! The whole time we were on the phone with this gutter trash bimbo, she kept putting us on hold and talking about us to her peers and laughing hysterically, as if it were a crank call!
So, that's what Tata Docomo customer support really is, a giant farce, a cruel prank on the paying public!
Incident #2) Yesterday I recharged my TATA DOCOMO talktime for 200 rupees. After making the transaction a confirmation page appeared indicating that the payment was completed successfully, but the balance is not reflecting in my account!
We called customer service to complain about this, and went through 3 levels of stupid without the problem ever getting resolved.
Idiot #1) The guy who took our call claimed to be "Elvis"(Really? Elvis? That's the best pseudonym he could conjure from his bag of tricks?) This is an insult to Elvis Presley if there ever was one, because the guy was incompetent as he could be. When the call was initially placed, we pressed 2 FOR ENGLISH, then when trying to communicate with this fool, he told BOTH of us(one having mother tongue as ENGLISH, the other being VERY fluent in ENGLISH) that we need to put somebody on the phone who speaks English! I think it's OBVIOUS, judging by how I have constructed this complaint, that I AM FLUENT IN FREAKING ENGLISH! When asked what language HE is comfortable speaking in, he shut up and refused to respond at all, so we addressed him in fluent Kannada and requested a manager, after which his attitude became VERY arrogant and he deliberately put the vacuum head little girl sitting next to him on the phone, instead of a manager as requested.
Idiot #2) "Sushmita", who was sitting next to "Elvis, " at first "thought" she was going to pull the Make Believe Manager stunt, but she wasn't smart enough to answer "no" when asked if she was sitting next to "Elvis." She was useless for customer service so we AGAIN requested a manager, so she said she was directing the call to her supervisor named "Sushma, " but instead the call was taken by another flunky calling himself "Santhosh."
Idiot #3) "Santhosh" was no supervisor and no manager, just another useless fresher with a "Cannot Do" attitude. He refused to even attempt any sort of problem resolution, and claimed "there's nothing we can do." His apathy, laziness and mediocrity was met with hostility, to say the least.
There's a REASON some customers get fed up, pushed to the point of snapping, and end up yelling abuses at these glorified retards. Dishonest twats like this, who give the phone to a peer when customers request managers, and who pretend to be supervisors and managers, deserve NOTHING except the choicest abuses and a hard kick in the mouth for each incident of BS. Their cowardly managers who can't be bothered talking to "lowly" customers, who ALLOW these overgrown kindergartners to play the customers with impunity, should not be spared either. The CXOs and investors who are running this corporate circus deserve much, much worse.They should be stripped, whipped, chained and made to do manual scavenging so that they learn to appreciate what great, cushy jobs they have. Perhaps when they've been made to suffer like commoners, they might cultivate a little empathy in the process and start treating customers like people.
