False commitment. Review on Tata Aria

I am forwarding the latest letter in the series of letters written to Oberoi motors, dealer of TATA Motors Dehradun as they are not responding to me.1st request was  written 11 days ago.

1.The salesman visited on 28-09-2012 gave us a test drive of ARIA PURE 4X2 We booked it on that very day with a token amount of 2100/-cash as from next day SHRAADS were going to start, for ARCTIC SILVER, only on this ground that they will be delivering the vehicle in third to sixth of the navratraas.i.e on 18-10-2012 to 21-10-2012 .On 02-10-2012 they took my Ford IKON car saying that because only 15 days are left, they will; in the mean time sale(at a cost of 275000/-)/-, receipt no.OberaiM-RCT-1213-002270 DATED 04-10-2012

(in exchange offer with ARIA and giving the copy of new R.C.and insurance within few days so as to facilitate me in availing  the no claim bonus on my next car ARIA.in Navratraas.)

2.After many reminders they are not providing the papers to me EVEN TILL 20 10-2012

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Now on as  FIRST day of NAVRATRAAS, as my bank has promised, they provided me the draft for CAR.

When I contacted the sales person, he said it is not possible for them to deliver the vehicle in navratraas.Then when he was not picking my calls I then contacted the TATA ARIA assistance no.they asked me to again contact Oberoi motors.Now I contacted manager in sales.He told me that "why you prepared the draft  for ARIA, CANCEL IT it is now not possible to deliver ARIA in the promised time and also don't know when ARIA in our desired colour will be manufactured by TATA MOTORS.".I requested him to at least give me some date and what about the promise?.The reply was "I don't know" .when I asked him that we are without our car and the booking was only only on the NAVRATRAAS delivery grounds.He said that they are there to sell cars and don, t listen so much from a customer.and you tell us if any TATA dealer is having a ARIA  of your booked colour choice, we will arrange it from there."

I AM ASKING AS A CUSTOMER. " WHY SHOULD I GET A VEHICLE FROM OTHER DEALER? I CAN ALSO DO IT MY SELF THEN.

3.Now sir what is this?TATA SALES TRAPPED US AS WE WERE GOING FOR XUV 500, only on the  Navratraas delivery grounds the booking was made.

my vehicle is taken away since 02-10-2012.

No new R.C. AND NEW INSURANCE has been provided till date

.And we have to listen such things.

WHY TATA MOTORS is spending so much on advertisements "navratraas offer .etc etc." when according to your dealers ARIA is not been manufactured in the colours specified in TATA ARIA catalouge.

WHY TATA TOOK OUR BOOKING?.

Also before accepting the booking When the sales person has asked his seniors regarding the delivery and confirmed me, Weather it was all a gimmick to TRAP PEOPLE like us.If we were to wait so it was better for xuv500.Tell us our fault, I AM WITHOUT MY FORD CAR, NOT RECEIVED THE TRANSFER  AND INSURANCE PAPERS, CANCELLED THE DRAFT OF THE HEFTY AMOUNT.AND STILL  ASKED TO WAIT. FOR WHAT?

I am really sorry  , that I have used such words.but whole of the  pleasure is gone and now my friends I are saying "see we knew it's TATA after all and it is best suited for taxi not for people of our profile" A VERY THANK YOU TATA motors FOR THE PLEASENT TATA ARIA EXPERIENCE.

I Lodged a complaint in TATA ARIA RAPID RESOLUTION  TEAM ON 15-10-2012( MY Tata Aria Priority assistance COMPLAINT NO. is 135030371377589954.and other complaint no.at customer care is1-17261623220), Who's email was as following my friends ".The Rapid Resolutions team will contact you at the earliest and make sure that your complaint gets resolved.(THEY CLAIMED WITHIN 48 HOURS) it’s a big joke .It seems team  IS BUSY IN THE FESTIVAL SEASON dear FRIENDS, And  it’s seems to be an auto generated email. to pacify  GENTLEMAN  FOOLS LIKE US  WHO DARE TO OPT FOR TATA ARIA INSTEAD OF XUV500 OR INNOVA OR ERTIGA)

Today on 21-10-2012 whaen I contacted the TATA assistance NO.18002097979.They told me that your complaint has been blocked/resolved according to their record.see dear friends what a big liars TATA motors assistance are.

Today is 21 oct .I strongly recommend customers don't fall in their sales people trap.GO TO SOME INTERNATIONAL BRAND. TATA  THINK EVERY BODY GOING TO TATA IS GOING TO DRIVE A TAXI.

LET TATA MOTOR'S NEWLY APPOINT M.D. KNOW THIS, THAT'S WHY TATA is lacking behind Mahindrs.THEY ARE NOT TRAINED TO ENTERTAIN PEOPLE OF OUR PROFILE.IF THIS HOW THEY TREAT CUSTOMER FOR THERE FLAGSHIP VEHICLE .I REALLY FEEL SORRY .  I REQUEST ALL TO BE TATA CUSTOMERS DON’T FALL IN TATA TRAP SELL YOUR VEHICLE YOURSELF AND GET THE PAPERS YOURSELF.

.WHAT A PITY. I am thinking what TATA do with people buying NANO, INDICA, VISTA, MAANZA OR SUMO OR SAFARI WHEN PEOPLE OF OUR PROFILE ARE MANHANDLED verbally AND being CHEATED in the broad day light

TELL ME DEAR AUTO FRIENDS WHAT I SHOULD DO? TODAY IS 21 st oct tomorrow is the last day of navratraas AND STILL  I DON’T KNOW WHEN  ARIA WILL MOVE FROM THE TATA PLANT.

Thanks and regards.

Thanks and regards. D.R. NAVNEET  409/34 CIVIL LINES ROORKEE 247 667(HARIDWAR) UTTRAKHAND

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