Oct 25, 2006 11:14 PM
5411 Views
(Updated Oct 26, 2006 09:55 PM)
Yesterday, it was the 10th time I visited Tangerine restaurant on M.G.Road (near Coffee House). Last time (9th time) I went was a couple of months back, when I was as impressed with the food, hospitality and service as I was on my first visit.
Yesterday, we went to the restaurant in a group of 15 with regular expectations. To my shock, the interior was stinking with suffocating smoke. When I asked for the manager, out of the blue, jumped Mrs Sushma B, declaring that she was the managing director, and announced that the new management had taken over from the past management a month back. She is the most uncouth, uncultured, boorish restaurant-manager I have ever experienced in Bangalore. She declared that whether the AC works or not, the customers will have to live with it. She was discourteus to the children in our group, sarcastically saying "they are no VIPs". She also ordered us "Sit down and make no fuss about the AC and (stinking) ambience. When I, being an MD, can adjust, why can't you all?"
Whether Sushma B is an MD or a waitress, I don't care. I am a customer, I pay money, and I want good food, service and courtesy.
As far as the buffet was concerned, the Chicken Kabab was ok. The rest of the items on the menu were shitty stuff. The Naan was harder than rubber. Have you heard of chicken sweet corn soup filled with green chillies? And the so-called live Mongolian counter had no more the stuff it used to - no seafood, no prawns. The number of items on the menu has been cut down by half. The service staff were busy watching TV and absolutely indifferent to the customers. And at the helm, the words of Sushma B were stinking like rotten fish! Perhaps this aspect can compensate for absence of "fish' from the menu..:-)
No wonder that besides us, there was no other customer. Folks who used to flood this restaurant are now avoiding it - and for very strong reasons. And dear "MD", if you are reading this note, you can bet that you have lost 15 more.
