Jul 19, 2011 08:42 PM
4722 Views
(Updated Jul 20, 2011 08:11 PM)
I place my order for a high end refurbished DELL Inspiron 15R laptop with Taggle.com on 5th Jul 2011. The site promised that all Metros will have 12 days of delivery time and rural at 14 days. Being in Chennai, I expected to get this delivered in 12 working days.
As a matter of abundant caution I tried contacting their Customer Care online to know the precise date of delivery. The site was very unfriendly and I had to'discover' a chat option to query. The customer care executive literally took minutes to respond to each query. Before they could commit the date the site hung with no response fm CC Exec. I had to relog and get into the same chat where I got one responsible female CC Exec who offered to call me and provide details.
She sounded confident that my courier details will be given in a couple of days, but still wanted to take four days for courier details as buffer. I happily accepted with the belief that it would the end of all the agony.
After the said four days there was no communication from Taggle.com and I had to call up them again 16th Jul 2011 to know the status. I was told that there one consignment that has already reached India but mine is not part of that consignment. This time they sounded that there will'definitely' be an update from Taggle on the courier details.
After all this ordeal, today(19th Jul 2011) I get a mail conveying some trouble in shipment due to which I will be getting my consignment only on 30th Jul 2011. It has been a very nightmarish experience for a person like me who has extensively used the web for shopping.
I only wait for this transaction to get over, if there are any issues, I plan to take up Taggle.com to Consumer Court for their atrocities. Whatever could be the fine print, giving misleading information and taking customer for a ride is not a smart business philosophy.
Update on 20th Jul 2011: Shipment further postponed to 5-Aug-2011, which is one month fm the date of purchase against the committed 12 business days.!
Ciao/Ram
