Sep 16, 2015 02:33 PM
45796 Views
I am totally dissatisfied by the service provided by Tat-AIA.
First of all the customer support doesn’t even know the correct process to get duplicate policy. Each one of the agent have their own version of process which is incorrect. I was asked by the customer support to simply take the Rs.200/- stamp paper to the branch and they will take care of the formalities.
After I reached the branch office, the branch support person provided me the correct process. I was frustrated by such an irresponsible support by customer support. I felt of escalating this issue but decided to leave it and get the duplicate policy. So I came back and followed the process and submitted the ”lost policy form” and “Policy Lost Indemnity Bond”.
I was informed by the customer care that my policy will be couriered within 10 to 15 days. I waited for more than a month and gave a call. I was informed that they have sent the policy document to my address and the door was closed so they sent the document to the branch. It is totally untrue. Because I was waiting for the document at home and if I was not their my family always is there at home. This itself proves that how cheaters are TATA-AIA, giving false information. When I started to yell at customer service she simply said to wait for a week and if I don’t get the document I can go to branch and collect it as it has reached the branch.
After 2 months I got a call from “Rajesh Tantri” to collect the documents. He was the one who processed the duplicate policy document and he also said the same thing as customer care that the document will be sent to my address. He double checked the current & permanent address for the same. If I have to collect the document from branch they he shouldn’t have given a false commitment. He said to collect the document during weekdays and if I don’t have time I can come on second Saturday between 10:00 AM and 1:00 PM to collect the document. He said to give me a commitment that I will be coming on Saturday because he will make a note of it and ask operations team to issue me my documents. Even though I was frustrated I made a commitment to him and went to office on second Saturday(12/09/2015). To my surprise I was informed by security guy that the operations team is on leave and I have to come during weekdays. I travelled all the way about 30 KMs just to hear that I have to come during weekdays. What an irresponsible employees TATA-AIA has, they don’t even care to update the customer. If they get commitment from customer they should also be committed. I asked the security guy to call him and provide me a solution to give me the documents, but he simple asked the security guy to tell me to come during weekdays. I wanted to open a long term policy(iRaksha) and a child policy with TATA-AIA. Now since I have seen such a lousy service and commitment from TATA-AIA I even doubt whether my pension policy will be processed properly during the maturity.
I strongly recommend my friends, colleagues, neighbours, relatives and others not to have any policies with TATA-AIA. I have raised this complaint in consumer complaints, Mouthshut and other grievance websites.
My Name is Syed Ikram. My phone number is:- 919789898860.
