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Symphony --- Don't go for this brand. Review on Symphony Winter

Name: Symphony --- Dont go for this brand
Item: Symphony Winter
Rating: 1
Author: a Mouthshut User

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MouthShut Score

35%

2.09

26,229 Votes

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Rs. 12,491 (Launch price)

Symphony

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peeyush212004

Gurgaon India

6 Reviews

2 Followers

Symphony --- Don't go for this brand

Jun 24, 2011 02:47 PM 13428 Views

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My experience with Symphony Winter is very bad... I purchased this cooler last year in May '10 @ Rs. 8290/= I spent so much money on cooler just because of the brand name.... I bought it in May'10 and had the big issue with its motor in the month of June... just after 1 month !!! I complaint to my dealer.. and aftera rigorous follow up with dealer and Symphony, my motor got replaced !!!

Anyway, I felt good at that moment like how good the company is .. they have REPLACED my motor.... the only important thing in a cooler !! In the month of July, I packed it up due to rainy season... In May' 2011, I again unpacked this to use it .. but after 4-5 days, its pump stopped working !!! I immediately logged a complaint to my dealer and they logged a complaint to Symphony..BUTTTTTT...

After this, Symphony didn't even attend my complaint single time. I followed up for 20 DAYS!!!!!!!!!! and symphony didn't bother about it... At last, I asked my dealer to give my money back and got my refund !!! So, I will STRONGLY recommend NOT TO BUY symphony product.. else you will unnecessarily have pain in your life !!!

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Brand Response

Dear Peeyush212004,
We regret for the inconvenience caused to you.
You are kindly requested to provide us the service request number & contact number.
If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.
You can register your service request on 07930130111 or www.symphonylimited.com/service or SMS on to 9510070111.
We will take all necessary steps to resolve your service request at the earliest.
Assuring you our best attention always.
Symphony Customer Care
www.symphonylimited.com
Symphony Air cooler carries 1 year warranty as per Owner’s Manual.
To avail under warranty services give a photocopy of the valid purchase bill to service engineer.