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Symphony customer service is pathetic. Review on Symphony HiCool

Name: Symphony customer service is pathetic
Item: Symphony HiCool
Rating: 1
Author: a Mouthshut User

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MouthShut Score

35%

2.10

26,218 Votes

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Rs. 8,299 (Launch price)

Symphony

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Mahiisone

Delhi India

2 Reviews

Symphony customer service is pathetic

Jul 02, 2012 11:05 PM 23587 Views

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Cooling and Sound:

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I bought Symphony air cooler one month back and within 20 days its pump stopped working..I called up customer care multiple times but most of the times nobody picks up the phone and even if they do they don't have solution to your query.

They have one straight reply..will surely solve it within one day. Its been 10 days but their one day has never come. Strongly dislike the product and symphony customer service..it sucks...

I wasted thousands of rupees on garbage.

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Brand Response

Dear Mahiisone,
We regret for the inconvenience caused to you.
You are kindly requested to provide us the service request number & contact number.
If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.
You can register your service request on 07930130111 or www.symphonylimited.com/service or SMS on to 9510070111.
We will take all necessary steps to resolve your service request at the earliest.
Assuring you our best attention always.
Symphony Customer Care
www.symphonylimited.com
Symphony Air cooler carries 1 year warranty as per Owner’s Manual.
To avail under warranty services give a photocopy of the valid purchase bill to service engineer.