May 08, 2014 06:16 PM
15635 Views
Here goes my review and believe me this is best to my records and think 100 times before buying it. I bought this cooler last year in May. It worked fine for around 1-2 months. After that I never used it as the climate in Bangalore was pretty good then. This year I used it again and I don't know why the heck the fan was not spinning. Seems the motor got jammed or the quality of motor was bad.
I registered a complaint with Symphony. The most unprofessional service registration method. It was promised to be attended within 24hrs. But till 2 days I never received any call.
Atlast I called them and some customer care lady picked the call. Every time you call her, she will ask all the details - complaint number, name, address, phone number and would promise that the service engineer would visit and attend the complaint that evening itself.
Believe it or not, after numerous calls what I found was my complaint was closed coz my cell number was not reachable. Very bad excuse. Guys give some better excuse. Again I registered a complaint, again spoke to that lady, again she asked the same details. Man I was totally frustrated. Finally service engineer came at my place.
Told me that motor has to be replaced. It would come in 2 days. Today as on date its been 7 days and nothing had been done so far. And its been more than 2 weeks when the complaint was registered. I am sick of calling them, sick of that lady, sick of their pathetic service and promises. Get a life SYMPHONY and pls don't cheat customers and give them some peace of mind.
Bullsh*t customer care, you can't email any higher authority, nothing mentioned on their website.
Feedback form is useless. What to do? Any idea? Pls. don't go for Symphony. Shit company sh service.
