Swiggy- overpriced, delayed customer redressal. Review on Swiggy

Initially I was happy that I had found a site in Hyderabad where I could order all I wanted on days I felt lazy or didnt want to step out. Recently I realized that swiggy was swindling me. It not only lists all restaurants- bad and good, it doesnt have mechanisms in place to address issues/complaints immediately. I had a bad experience of  a restaurant sending food having sand, tasteless, overpriced and on top of it the delivery executive refusing to giving change. I immediately wrote to the swiggy customer care and it has been over two months now and the matter still persists.

I had ordered the same dish from the same restaurant once again, in the hope things would have changed, but no, it was the same. I wrote back to their customer service once again and it is only after 11 days I get a vague reply, that they are looking into the matter and will settle it.

I am pasting the order id's here just in case someone from swiggy would be interested.

order no- 1064427182 and a previous order id- 1064242915

I am scared to think if it were a case of food poisoning how would swiggy act?

Swiggy website lacks the following-

1. No provision for customer rating

   
   




2. completeness in terms of content

   
   




3. Immediate customer redressal in case of complaints