When we order food from swiggy we pay various charges, the charge for food, packaging and delivery other than taxes. Now we are the customers of swiggy, right? They also say same when we give it 5 star rating, but when any problem occurs like food is not of good quality, or quantity is sent wrong the same swiggy customer support says that they dont have any responsibility for this. So why we are paying money to swiggy and trusting them that they will provide me the best food. This is what happened recently with me where I got burnt roti which I ordered from swiggy and they just didn't took any responsibility for it, they balmed everything to restaurant. Ultimately no resolution was given and I just understood that its my responsibility to choose good restaurant and its my risk for ordering food from swiggy otherwise for good food I need to go myslef and get the food.
