Be Prepared to go hungry when ordering on Swiggy. Review on Swiggy

I tried ordering Pizzas from Dominos through Swiggy on 5th July, 2020. The experience was absolutely awful courtesy SWIGGY and DOMINOS

Despite ordering Pizzas at 9.22 PM and delivery expected by 9.52 PM(30 Mins), there was no signs of delivery for several hours. When we felt that no delivery would happen, post a couple of hours of ordering, we had no option but to start cooking close to midnight.

I had given up hope but long past midnight after many hours post ordering, a delivery was finally effected.(Check attachment) By that time, food was cut, cooked, eaten and we had gone to bed.

When we tried to eat those pizzas in the morning, they were not the dominos pizzas we always have but were not up to the mark in taste and the base was so rubbery that most of it was not edible.

Swiggy was absolutely uncooperative and refused to take any responsibility

a) They could only be reached by Chat and they offered no resolution whatsoever

b) Refused to contact Dominos on their own when Dominos were not reachable in any way post terrible delays

c) Finally gave us a contact number for Dominos which didn’t work

d) Kept me on their chat for an hour plus without a hint of a resolution but rather added to my harassment

e) Kept claiming that they were not responsible for poor service, delivery issues, or anything else

f) Refused to cancel the order post it was delayed at their end for more than 2-3 hours

g) Tried to threaten us with Legalities and policies but on counter questioning changed the topic and started giving lame answers

h) As per their records, eventually delivered pizzas which was delayed by several hours post the timeline

i) Absolutely no accountability, no professionalism, no sense of customer feeling, complete indifference and refusal to take any responsibility for major mistakes.

Dominos were

a) Not reachable through their Toll Free No when incessant delays happened

b) Vasant Kunj Store Number Not reachable for hours

c) As per their records, delivered pizzas which was delayed by several hours post the timeline.

d) Terrible food eventually delivered - Extremely Rubbery, Improper Taste and Majorly Inedible – That too after so much delays

e) Absolutely no accountability, no professionalism, no sense of customer feeling and refusal to take any responsibility for major mistakes.

I would like to know how DOMINOS and SWIGGY would like to compensate us for this harassment and terrible experience. I would warn everyone to use their judgment on both these brands…

SWIGGY – Most unreliable brand with 0 Accountability – Better to spend a little more and order directly than to completely lose peace of mind…

DOMINOS – Have been a loyal customer . After this experience, something has gone drastically wrong with them…Both in the sense of quality and logistics

Supratik Datta