Worst food ordering site. Review on Swiggy

I once tried ordering food from swiggy.in.

I placed the order from one of the restaurant in kondapur hyderabad. and I chose to pay via internet banking and now this became the prepaid order.

I also got the message from swiggy that the order has been successfully placed and u will receive it shortly.

I waited for half an hour. and tried calling their customer care, they said order is on the way.

I again waited for more than half an hour and I lost my patience.

and this time I called the delivery guy whose number was mentioned in he mail, he said "sir, tumara order cancel ho gya hai. restaurant me dish available nhi hai, apko customer care se call nhi aya kya?"

I got astonished. I did not receive any call frm their customer care.

I again called their customer care and this time they were saying sorry and ur order got cancelled.

they should have called me on their own to inform that. after waiting for more than 1 hr and when I called them from my side they are informing that order got cancelled.

when I asked them to refund my money. they said yes.

but till now I have not got that refunded money. I have dropped them many mails but still no proper reply.

worst swiggy. never go for it.

worst worst worst.:(