Dec 29, 2016 05:21 PM
3121 Views
Issue 1: Swiggy App:
I have noticed that the debit card payment option on the swiggy app does not work and I reported this to the team in October 2016. I don't see it fixed still. It works on the web link but not on the App. This is happens with few others I checked in Bangalore also.
Issue 2: No refund even after a month:
On Nov 30, 2016 Swiggy charged me twice for the same order, I would generally have expect an automated reimbursement from Swiggy the same day which didnt happen. Since then I have called them atleast ones every week to check on the status and each rep I spoke to mentioned they have processed the reimbursement. One of them even sent me a reference ID for the refund, which has not reached my account, even after giving them 5 to 7 BDs as requested in the email. I called the customer care again today and was told they marked my account for refund but no one has processed the refund! So I need to wait another 5 to 7 business days. and so the cycle restarts.
Shame on Swiggy! I have been a loyal customers of Swiggy till date but the issue 2 just made me loose a little trust and respect for this team.
