Mar 10, 2014 12:59 PM
118870 Views
Subject: IRRESPONSIBLE, UNPROFESSIONAL AND RUDE MANAGEMENT OF SUZUKI MOTORCYCLE INDIA
Greetings to all the Leaders, Intellectuals and My dear Friends.
I may be a bit late but felt that the time has come to share my experience with the Suzuki Motorcycle India .
I have bought Suzuki Motorcycle(GS150 R) some 8 months back at Saboo Motors (Dealer) situated at RP Road Secundrabad, Hyderabad.
You hardly find this model GS150 R on the roads but the reason I opted for Suzuki was I had very good experience driving Suzuki samurai during my college days in late 2000's .
On the delivery day of the vehicle even before I bought it outside the showroom I have found that the engine got heated with in 2 min of the start. The same thing was reported to the Staff giving the delivery and they said as the parts are new I am feeling the heat and it would get resolved once I cross 1000 km (or may be after my first service).
I have taken the delivery and brought it out of the showroom. On the way to my home which is hardly 8 - 9 km away from showroom the bike stopped twice . As it was on Saturday evening I reported them and they asked me to get the vehicle the following week.
As suggested by showroom guys as per my convenient have taken and they said its a Airlock problem and its not because of engine getting overheat. My Bike engine gets heated very fast with in 2 km and stops after getting over heated and I had to wait for almost 2 hrs for the engine to get normal, then it will start again.
From then I had called them almost 3 - 4 times till my first service (1 month) regarding heating problem but no solution was given. Every time I had taken the bike to workshop they just changed the oil level and gave me back.
They never took this on the job card too, just told me that no job card is needed, they did not try to mention in their records that I had visited them, but all that I was not able to guess that it was a trick played by them. The First service was done, I had the heating complaint written on the job card and the issue was not resolved.
After my first service I had planned for a drive along with my friends to a temple which is 80 km away from Hyderabad. After crossing almost 25 - 30 km my bike stopped as it got over heated (riding speed 50 -55 km/hr) and in the process my feet which was at the break pedal got in contact with the engine and I had a heat boil /blister . It was an embracing situation in front of my friends and I have asked them to go ahead with the trip.
I then called the Saboo Suzuki workshop manager Mr.Shyam. He has asked me to bring the bike to the showroom.After waiting for almost 90 min the vehicle cooled and it started and I bought the bike to the workshop.
They checked the Oil levels and RPM, I was not at all happy, I raised my voice with the manager and he had taken me along with the bike to the direct Suzuki manager Mr.Pradeep who was on inspection / training program to Hyderabad.
Mr .Pradeep humiliated me by making silly jokes and comments, Asking me to place my feet in other directions and all other stupid stuff. Mr.Shyam was also present and felling bad I returned back home .
From them I have been visiting the workshop for the same problem and all of a sudden a new problem a raised, Cranky noise from front disk and I had to visit the workshop for again 2 more times. It was a physical stress on me that I had to take the bike to the workshop and wait there for 4 - 5 hrs with no resolution in place. My parents call me every time when I take the bike outside just to inquire if had reached safely .Its a mental stress again.
On 25th Jan 2014, I was on a trip to a pilgrimage with my friends, started off at around 5 Am and after 30 -32 km my engine gave a tractor like noise and stopped with fumes coming out . Me along with friend on the back-seat got scared and left the vehicle and ran away.
I waited till 9 AM and called the Suzuki workshop and they collected my vehicle and the same day I logged a case with Suzuki on its website. The work shop Team replaced around 12 Clutch related parts (issue not resolved even after replacement) and said Suzuki Technicians would inspect my vehicle but no response until I sent them a legal notice which was received by them on 7th Feb.
On 11th Feb 2014 Mr.Gautam from Suzuki inspected my vehicle along with Mr Shyam and said issue is resolved, but in actual issue still persisted. When asked they said its common a simple answer as always .
I did a test ride for 5 kmsearly in the morning around 5:30 AM and found the same heat. One can feel the heat and its very uncomfortable to ride. I Have logged a case as a top up of my previous complaint but no response.
It has been 1 month that I sent a legal notice to both the Suzuki and the dealer but none from the management has replied, hence filing a case at the District consumer court this week.
LEADERSHIP MANAGEMENT OF SUZUKI MOTORCYCLE INDIA HAD FAILED TO CREATE AN IMPACT NEITHER ON THE INDIAN MOTOR MARKET NOR ON THE CUSTOMER SATISFACTION.
SUZUKI KEEP IN MIND THAT LEADERSHIP DOES NOT MEAN STRIKING POSE WITH CELEBRITY BRAND AMBASSADORS AND LAUNCHING NEW VEHICLES BUT YOU SHOULD ALSO LOOKT AT SOMETHING CALLED AS CUSTOMER SATISFACTION.
Thanks to my legal team and my media friends who had came forward to help me when the Court hearing starts. One cannot trust on this company and company products.
I am also planing to contact Suzuki japan @ 300, Takatsuka-cho, Minami-ku, HAMAMATSU-SHI, SZK 432-8611
Japan .
WHAT IS IN IT FOR ME? SUZUKI MOTORCYCLE INDIA? I AM LOSER. IS THIS WHAT YOU CALL AS CUSTOMER SERVICE?
Giving your company an opportunity to settle this issue:Need to discuss call me on Pavan kalyan+91- 9701913914 / Pavanfriend4all@gmail.com
