Mar 23, 2009 10:52 PM
5184 Views
I bought Suzuki Access in December 2008. I got the delivery from the dealer almost after 4 months of booking. While I went for payment I was forced to buy accessories saying it is required for RTO passing.
I argued that the company cannot run out any vehicle if it does not fulfill RTO requirements, even then I was forced to buy the accessories for Rs. 1900/-. The same accessories are available in city market for Rs. 600/-. The on road price I paid to dealer was Rs. 50700/- whereas I found that the On Road Price on the website of Suzuki Motorcycles was about Rs. 48000/-. That means The dealer charged me aprox Rs. 3500/- extra.
I then called up the Company head office and complained the issue and it was concluded that dealer cannot force to sell accessories. He was ordered to pay me back Rs. 1900/- for accessories. Still he has not responded for the rest of the amount that he has charged extra saying that it is extra expense towards RTO passing and has to offer bribe to RTO officer which is again a big issue. As a customer we dont have to pay a single rupee more than that declared by to company as ON Road Price. Just be aware while buying any such product and send a complain to the company. I trust the brand as it is world famous and I believe that internationally the brand will not take such complains easily.
