May 19, 2011 07:17 PM
5192 Views
Recently I had a bitter experience with one of the Movers & packers ( Sai Chaterjee Group Relocation ) . I posted that experience where ever possible & also approached Sulekha.com as they have listed the Service in their Web Site, All this service has a lot of reviews , all of them positive ( very good, very nice ).
They refused to post my review ( though ist's a genuine one ) stating, they don't post negative review. I believe they need to understand the meaning of "REVIEW". Below is the Transcript. So please be ware before just going by review & Sulekha.com. ( All of them is posted by the owners itself ).
From: Sulekha Yellow Pages [mailto:yp@sulekha.net]
Sent: Thursday, May 19, 2011 6:09 PM
To: Siju Samuel
Subject: RE: Review as well as Complaint Submitted , why is it still not reflecting
Dear Siju Samuel,
Thank you for your email.
With regret we have to inform you that we do not display negative reviews on our website.
Warm Regards
Kanchana R
From: Siju Samuel
Sent: Thursday, May 19, 2011 12:59 PM
To: Sulekha Yellow Pages; UserFeedback
Subject: RE: Review as well as Complaint Submitted , why is it still not reflecting
Hello,
First of all thanks for responding. Which part of my email stated that I need your interference to resolve my issue, if you do it as part of your business well & good, else I never asked that I need your help to resolve my issue.
All I’m asking is, if you have allowed all the below listed reviews to be posted in your website you should give me also the same opportunity as I strongly believe that all these reviews are bogus. You do have an option in your website to post reviews, so allow the consumers the post it, if they are genuine ( without any offensive language ). Why have you allowed only positive reviews to be posted, else take off that option from your website .
I never held you responsible for the transaction that took place between me & the Vendor.
So request you to please post my review & complaint as a genuine website & Service provider. This will only help boost your business as people will believe that Sulekha.com is a genuine website & references listed in that website can be banked upon.
Awaiting your response
Thank You
Siju Samuel
-----Original Message-----
From: Sulekha Yellow Pages [mailto:yp@sulekha.net]
Sent: Thursday, May 19, 2011 11:46 AM
To: Siju Samuel
Subject: Re: Review as well as Complaint Submitted , why is it still not reflecting
Dear Sir/Madam,
Thank you for your valuable email.
We would like to inform you that we do not have any direct control to the business listed in Sulekha Yellow Pages, however we will try to speak to the business and help you in sorting out this issue to some extent if possible.
We would also like to inform you that Sulekha Yellow Pages only provides the platform to list the business details and does not directly participate in or is it involved in any transactions.
Also, please note that users of this service & buyers are completely responsible for all aspects of transactions or for working out the sale and exchange of goods or services. They must resolve any disputes that may arise in their dealings.
You can also email us at ==yp@sulekha.net for any clarifications.
Warm Regards,
Kanchana R
_______________________________________________________________________________
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From: Siju Samuel
Sent: Wednesday, May 18, 2011 4:29 PM
To: UserFeedback
Subject: RE: Review as well as Complaint Submitted , why is it still not reflecting
Importance: High
So you are making me believe that you are funded by the companies you advertise, so you are not going to post my reviews & complaint. If that is the case I would be posting the feedback about this in all the other websites. I would state not to go with the feedback of Sulekha.com as it’s not genuine & I would furnish all the details ( the emails that I’ve sent you ).
Hope that will do wonders to your Business.
Thank You
Siju Samuel
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From: Siju Samuel
Sent: Tuesday, May 17, 2011 3:30 PM
To: 'feedback@sulekha.net'
Subject: RE: Review as well as Complaint Submitted , why is it still not reflecting
When Can I expect a response on this?
Thank You
Siju Samuel
From: Siju Samuel
Sent: Monday, May 16, 2011 1:20 PM
To: 'feedback@sulekha.net'
Subject: Review as well as Complaint Submitted , why is it still not reflecting
Importance: High
Hi,
I had submitted & review as well as a complaint about “ Sai Chaterjee Group Relocation ( Movers & packers ) which is a listed entity in your website. Why is that review & complaint in your website. still not posted
Thank You
Siju Samuel
==
