Dec 31, 2010 10:38 PM
6407 Views
I take this opportunity to write to you with deep regret in my mind that on my visit to SBI Jeevan Deep branch In Kolkata on 13.12.2010 for making DD in Favour of ADSR Sonarpur, south 24 Parganas (Payorder for registration fees of New house), was such a horrible experience that I have made up my mind that under no circumstance shall I ever have any account with SBI for myself or any of my nearby family member even though I get a percent more interest than any other bank. Not wasting much of your time in this mail let me share my experience to you for you to take a call on the Behavioral aspect, professionalism and attitude of your officer including your Chief Manager Mr Tarun Bannerjee & manager Mr Mallick.
As required for the purpose of making a DD for the above name since I didn’t have the account I carried 99000/- as the DD amount was Rs 96593/- I filled the Payorder slip with PAN no entered on it as any DD over and above 50000/- we need to quote the pan no. When I approached the Manager Mr Mallick for verification of the same and calculation of charges which will be put in the slip he told me that one DD cannot be made for an amount exceeding 49000 and that it has to be made in two part less than 50000/-. & that for one person not more than 1 dd can be given in the same name on same day.
I was all alone that day not accompanied by anyone. I told him that is payable to Govt and that it’s the registration fees to which he in a tone which obviously was not soothing said it’s the order from RBI and that he has nothing to do with it and he cannot do. I pleaded as the registration date was the next day I could not afford to lose that day to go in vain he bluntly refused to hear my plea. I went back to the reception made a Payorder for Rs 49000/- in the above name got the same collected and asked him if he can share the rule as circulated by RBI for my reference. He directed me to the Chief Manager.
After waiting for a while I met Mr Tarun Bannerjee (Chief Manager) explained him my issue and asked him the copy of the rule circulated by RBI. He said its internal circular and that he cannot share it when I discussed with him as to what is the reason for such unique rule he started explaining me that it is for the purpose of those fraudsters who avoid TAX that the rule of DD below 50000/- was introduced made out of cash. He then gave me 3 ways as to how I can get the DD done at 2.30 Pm.
1. I have my account with SBI which will allow me to make DD via my account for any amount.
2. I transfer fund from Non SBI account before a stipulated time and get my DD done.
3. Else give cheque of other bank which will be realized in 2 days time and DD can be issued.
A person with urgency who does not have any access to his other bank accounts at that time will have no meaning to point no. 2 and when I have urgency how can I wait for 2 days hence point no 3 is also not possible. For point no. 1 I felt this person was trying his luck for getting an account opened in his branch which for me was surprising that when iam explaining my urgency he is talking of such ways which I cannot follow. I without any irritation and politely told him that iam having my PAN card and that I can quote the same and if Tax authorities wants to investigate they can do that as the transaction can be checked as it will be in banks records. Also that iam making my payment to Govt agency and not to any individual. He says who will take the pain of verifying the PAN as it might also forged one as there are many in the country and that he will have to write to Income tax authority and check the PAN card if it is genuine. He then started saying amount LIC housing finance scam he says because someone deviated has this scam happened I told him politely that I have no mood to discuss nor iam interested in discussing that matter as it didn’t concern me anything. Finally with no help rendered by him except for unruly behavior and unwanted advice and unnecessary doubt on account of PAN card fraud I left the bank with Rs 49000/- DD with 47593 pending to be collected.
I then went to SBI golpark branch in taxi as I had to carry nearly 50000/- with me in cash reach SBI golpark and filled the form and submitted the same. During my waiting period I asked the concerned official making the DD that is there any rule that DD in cash cannot me made for more than 50000/- especially in favor ADSR. They immediately without checking said no such Govt agency are exempted and that she is already making a DD for nearly a lac of Rs for a person who came just before, he also said yes he is collecting a DD for the said amount. I saw the DD also to clarify. When I told my experience and what Mr Tarun Bannerjee said the person standing to collect the DD laughed and said he also had a worst experience with that person and he laughing said to the counter staff that why that person is having such behavioral issue. Then I made up my mind that I will highlight this issue as one branch refuses and other does it without any hesitation it then made it clear that Jevons deep branch was made a fool out of me.
