Staples Fooled me with a second hand item. Review on Staples, Bangalore

I bough a Epson Laser printer from Staples, Marathahalli, on 11/11/2012. I came home and while trying to setup the printer to my computer, I was surprised to find a complaint registration form to Epson on 03/10/2012 by one Ms Vandana regarding the printer defect.

I cross checked the serial number of the printer I bought and the one mentioned on the complaint registration form, and it proved my theory. I realized that I was fooled by Staples by being given a returned faulty item. To have this double checked, I tried to register my printer in https://epson.co.in which failed because the printer is already registered.

Sl No - PD22026213

Model - Mx14

I spoke to Shovik, Store manager @ Staples, Marathahalli, and he said this was not done deliberately. However he said Staples deal with the returned items and sell them at a discounted price. I don't know to what extend he was true, but this is something a reputed retailer should not do.

Please find the proof below

https://docs.google.com/open?id=0B_IjSf-pkkXDTjk2N2hUVER2ZTg

https://docs.google.com/open?id=0B_IjSf-pkkXDeXBQZ1JXMEdjcjA

https://docs.google.com/open?id=0B_IjSf-pkkXDV2l1ZGFVclBhLXc

Thank you,

Calvin.