Apr 12, 2006 03:40 PM
3416 Views
(Updated Feb 11, 2010 12:37 PM)
Beware of SCB other hidden chanrges
1) I paid total outstanding balance using net banking, still they charged me late payment and this they have done for two months, if you use net banking you will land up in paying extra charges.
2) I redeemed redemption points, for this also they charged me, for 250 rupees transferred to CRY, SCB charged me with 55 rupees, 22% service charges. they did not even bothered to inform me while redeeming the points. I was shocked to see the same in statement. not for 55 rupees but their policy of 22% service charges
3) I redeemed redemption points to donate to "CRY", I did not receive any note either from SCB nor from CRY, when I enquired about it with SCB, they say they do not have any info and they cannot give any confirmation tot he customer that money transferred to CRY or not. above all they told me to approach CRY for the same. When SCB is facilitating and reducing my redemption points why they state the same in the statement or send a seperate note regarding the same. they told me that they will not ahve any policy to confirm the redemption of redemption points. I have my own doubts as BANK is not owning it up.
4) they promised me to reverse some interest as it was their mistake, they have not done even after several reminders and that too for several months. and above all they charged me month on month.
earlier also they have done to me like this and hence closed the card.
Another case: how SCB will loot customers.
I awailed a Specila Merchandizing offer for an amount of 30000/- with 90days interest free. They charged me 827/- after 60 days. immediately I arranged total amount due and told them to close the card. they said 452 rupees is excess in your account, make use of that money then we will close the card and hence I used that money for petrol. after using that excess money, I once again asked the mto close the account, they said around 640 rupees is due without paying that money, it would not be possible to close the account. I paid this money also to give a request for closure of this card. Executives gave me wrong information on my special merchandizing offer - I availed at 90 days free, when I enquired for 827/- interest answers are 1) this only 60 days interest free 2) it is only 80 days interest free it should not be charged 3) because your payment reached us late. ultimately I landed up paying about 2000/- rupees in excess and inspite of my repeated requests they are not taking my request to close the account. one way I was harassed by the SCB as they never recorded my requests and more ovber every time they gave me wrong answers. Beware, dear readers, they cheat in the name of Special merchendising offer - 90 days interest free, 60 days interest free, 80 days interest free.
