Aug 02, 2009 01:35 AM
3170 Views
I got a SMS last month about the e-saver account from SCB. It is an auto sweep account giving 7% interest for 100 days. On sending a reply, an error response SMS came back. However some days later a CRO came to get the account opening formalities done.
So I handed over the cheque to open the account. After that for 10 days I did not hear from them. When I called them I came to know that the debit card, PIN and cheque book have been returned undelivered from KOLKATA. I just fell from my chair when I saw "KOLKATA" because I have never worked or resided in Kolkata in my life so how did they get Kolkata address.
To this day I have not been able to get my mailing address updated inspite of multiple telephone calls, emails and even hard copy letter and multiple proof of addresses that my residence is in Bangalore. They have even locked my account because I was not living in their bogus Kolkata address.
The customer service seems least bit concerned that they have committed a goof up and that I am not able to operate the account. Every time they tell me some new thing to do to get the issue resolved. It seems they themselves do not know their Bank's rules and regulations. I have written to their service head. Let's see if he can help. I am thinking of taking my money out once I get the debit pin and close the account.
I have a True Value Titanium Credit Card from SCB. I was not facing much issues, but if mistakes of the above kind are taken so lightly, then I would rather not use it.
