Nov 27, 2007 05:56 PM
3191 Views
Below is a email correspondence between me and standard chartered bank collection department.
You guys can make your own conclusions
Mail From the Bank
> > Mr.
> >
> > Subject: Standard Chartered credit card number
> > 3908
> >This is with reference to the above mentioned card account.
> >
> >We wish to inform you that the total outstanding on the said card as on
> >Date is INR 38600.74
> >
> > The above payment is currently overdue. You are requested to make an
> >Immediate payment of Rs. 12000/- for the full and final settlement.
> >Please note that your payment should reach us before
> >26/09/2007 to avoid any legal actions. Failure to do the same will be
> >Considered an intentional default.
> >
> >For further assistance please contact customer assistance on
> >(080-64529849/66111668)
> >
> >Please update your contact no for further communication.
> >
> >Regards
> >Nazifa
> >
> >OFFICER - Customer assistance - Recoveries
> >Standard Chartered Bank - Consumer Banking
> >5th Floor, East Wing,
> >Raheja Towers , M G Road ,
> >Bangalore - 560 001, India
> >Ph no's: (080-64529849/66111668)
> >
I spoke to somebody right after I got this mail, and I was promised a call back 2 months back. This is the mail I sent today.
Hi
I spoke to somebody on the number provided and she was supposed to get back to me with more details, however till date nobody has bothered and I made the call within a day or two getting this mail.
Let me explain the issue I have right now. I used to have a Credit Card from you and then I missed two payments as I was not in town and then you sent me payment notice and a notice saying that you have cancelled my card. When I came back I made the whole payment including late charges and interest. And you guys promised never to bother me again and said my account was closed for good.
Then out of the blue you guys send me this mail. When I called that number I was told there was a charge after I had closed my account for about three thousand. Now I cannot understand how the card could have been charged after you decided to close the account. And if you decided to activate it, why wasn't I informed. And I distinctly remember handing over the card to the guy who collected the last checks.
And another thing that strikes me as odd is that if the card had a charge on it, why I was not sent a statement till date. How come after 2 or 3 years you decide to let me know. My guess is that you were waiting for the 3000 to become 38000.
I have always considered Standard Chartered Bank to be an extremely customer friendly bank, I cannot think of a complaint I had as long as I was a customer. Why are you guys dropping down to such low level tactics?
I want a detailed explanation on this fiasco, and I think if the collection department promises to call back with explanation, they should have the courtesy to do so. What is the catch this time, waiting for 38000 to become a million or something?
If you guys don't know how to do your job, let me know and I will go all the way up to your management.
Regards
What do you guys think now? Stay away from the bank..
