Jul 12, 2012 12:57 PM
4496 Views
I am an Employee with Indian Air Force, tried to book tickets using the Defence discount for myself and my dependants on 2nd July 2012 (for travel on 3rd July 2012) from Hyderabad to Delhi. Unfortunately, due to flaw in Spicejet website, I was unable to do so and I even called the Customer care at 21:39 hrs on 2nd July, but the representative was unable to solve the problem. Due to this, I had to book tickets as a normal passenger and the 4 tickets costed me Rs30000. As a defence personnel, I was getting ~2500 discount for each ticket, which translates to Rs. 10000 for the 4 tickets
I also requested for the complaint register at the check-in counter but I was denied. Also I have contacted Spicejet Multiple times but they have refused to entertain my request. Besides the way I was treated was so unworthy. If this is how people who spent their lives away from families for the nation are going to be treated, then you can guess the state of such privately owned airlines. Also, the cleanliness and the food available is the airline was nothing short of disgusting. Kindly stay away from such a unworthy airlines.
I shall make sure that none of my friends also use their services.
