May 31, 2012 04:19 PM
42437 Views
I would begin by saying that in an industry like the airline industry, one of the key differentiators is in terms of how you handle a crisis . Spicejet failed in the area recently while flying from bangalore to delhi recently, a wheelchair passenger was brought in he had some fracture in his leg. After he was brought in through the front door, the crew decided that for safety reasons he could not be seated near the front exit . After some discussion which consumed nearly half an hour, he was wheeled out and brought in through the rear door alon with his attendants . While he was settling in to his seat, the captain decided that he was a safety hazard anywhere on the plane and should be offloaded . Now the passenger fished out a " fit to fly" certificate signed by a doctor and claimed that having issued him a boarding pass the airline could not deny him passage since he had medical papers certifying his fitness to fly. The impasse continued for nearly an hour and during ths time t became very clear that neiher the captain nor the crew seemed aware of the standard operating procedures in such cases and if they did know, they certainly did not exercise it.
They were totally flustured and confused, made me really wonder as to what the crew would have done if there was a major crisis and quick thinking were required . Spicejet would do well to assess more than looks while recruiting crew. Incidentally, in the process, the flight that was to land at bangalore at 11.30pm landed at about 1
