Feb 17, 2011 01:10 PM
5584 Views
I bought a Sony Vaio Laptop in Dec 2009 with a one year warranty. In december 2010, co-coincidently, exactly after my warranty finished my laptop stopped working. It wont power on. I went to Sony Authorised service station, Advance Electronics in Sushant Arcade, Gurgaon. They checked my laptop and as expected and warned by my friends, I was told that the mother board of the laptop has stopped working and I will have to get it replaced. These were the answers to my questions at the service station.
Q: Are you sure the mother board is not functioning properly.
A: We are not sure but we will only get to know after putting up a new mother board.
Q: Will the laptop start working after putting up a new mother board.
A: We will only get to know after replacing the mother board for which you will have to give advance of Rs 5000.(Why should I give advance for an experiment of putting up a new mother board and see if it works or not)
Q: Why dont you put some spare mother board and test and confirm that its the mother board problem.
A: We dont have any spare mother board to test. (Thus testing will be done on my cost)
Q: What is the reason by which mother board has stopped working.
A: There are many reasons for mother board to stop working.
Q: What is the reason for mother board of my laptop to stop working.
A: (Now even after checking my laptop) We can not be sure. There could be any of the reason.
Even after hearing all this, I had to give my laptop for mother board replacement. After 6 days I got my laptop in working condition. I enquired about the reason for dis-functioning of mother board but again no specific reason was told. I got my laptop home, attached the adapter and tried to switch it on again. As soon as I switched it on some lights flickered and lit off. Again the laptop stopped working.
I don't understand, whether the Service stations are actually service stations of just part replacement centres. The engineers, even after checking your laptops are not able to tell the problem. Are they just there to loosen up the bolts and change parts, which I can easily do on my own as well. On a laptop worth 45000 bucks I have already spent 15000 additional on mother board and service cost. And even after that it doesn't work. I am getting harassed mentally and financially.
Please intervene and resolve my issue.
Regards,
Anshul Mehta
