I recently purchased the PS3 version of a game add-on when I intended to purchase the PS4 version. I contacted Sony via Chat and the agent said that a refund would be issued. I was disconnected from the Chat and was unable to get back on due to an error message ( turns out my ID was blocked from Chat and I still cannot connect after a month) .
A few days later I purchased the PS4 version of the DLC assuming the refund for the unnecessary PS3 version would be forthcoming. During this time I could not log on to Chat and was asked to use the AskPlaystation Twitter account for messages. I tried this for weeks but got no response fro
m Sony. I finally stated that if I did not receive a response, I would submit a dispute with my credit card company. I contacted PayPal and explained the entire situation in my claim. When this was resolved I was locked out of my Sony account without explanation. I spent almost two hours trying to connect to customer service and was finally told I had no choice but to pay back the money or my account would remain banned. The agent reminded me that the terms and conditions were clear that no refunds were allowed due to Sony policy.
I have spent thousands of $ on Sony from the consoles to the games to the accessories and cannot believe they would ban me over $15 without even explaining the situation or responding to my messages. It is so difficult to get through to customer services and to be taken advantage on top of that is frustrating. I cannot imagine it would be difficult for Sony to add a simple check on their website that says Are you SURE you want to buy this content for PS3? when everything else I have been purchasing for months has been for PS4. It boggles the mind that they would not even be willing to refund the content they know I cannot use. And to ban my account without even giving me an opportunity to explain my case is really unacceptable.
If it wasn't for my children using the PS consoles to play with their friends, I would never purchase anything else from Sony until their policy became more human-friendly. I admit that I should have been careful when making the purchase but to be fair I tried to correct this immediately after I realized the mistake. It would take one of their programmers a matter of minutes to add a smart confirmation message before a user hits the payment button to avoid this entirely.
