Apr 13, 2014 08:13 PM
41913 Views
I bought Sony 40EX520 on 12 Apr 12. After 20 months, one day there were horizontal lines on the screen. After reporting to Sony, they said that the panel needs replacement and the estimated cost is Rs 22, 000/-. The reason for failure given after 40 days pursuing the matter is "Natural failure may happen in a product in course of time and this is the reason why we offer 1 year of free service to our customers."
I am surprised that a product like Sony which is priced at around 20% more than other, can say like that and it is accepted! Also, I have seen on the net that there are so many complaints regarding this model and most of the failures happen after around 2 years of purchase, by which the warranty period is over. There seems to be manufacturing defect with few pieces but Sony is not bothered to analyse or deal with it. It is a shame! So, now I plan to take help of consumer court. If anyone has some suggestion or can help please write at anejabhupesh@yahoo.co.in.
