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Pathetic Customer Service 0 Committment. Review on Snapdeal

Name: Pathetic Customer Service 0 Committment
Item: Snapdeal
Rating: 1
Author: a Mouthshut User

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24%

1.86

1,34,381 Votes

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pratikbharadwaj

Jamshedpur (Tata Nagar), India India

3 Reviews

18 Followers

Pathetic Customer Service 0 Committment

Oct 31, 2014 01:59 AM 8320 Views

(Updated Nov 06, 2014 01:34 PM)

Customer Service:

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Fellow Reviewers and Readers, This is what the response I have been getting from Snapdeal for a product ordered on 8th of October. Per the latest records my washing machine is happily sitting in one of the snapdeal's warehouses and happily laying eggs and hence giving birth to new ones.;-)

Below are the mail excerpts with dates and shipping status: Mail 1:(No Response): 18th Oct

Shipping Status: Ready for courier pickup. Hi Team, Its been close to 10 days since I ordered this product and I was just informed today morning about further delay of 72 hours. It's very disappointing and saddening to know about this delay. I can not wait for week after week for this shipment to be delivered. Please confirm the date when it will be done.

Thanks.

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Brand Response

Hi Pratik, We sincerely apologize for the delay in delivery and delay in response. This should not have happened. product has been delivered to you on 17th Nov. Hope your issue is resolved. I request you to treat this incident as an exception as Snapdeal constantly strive to provide the best of service for its valued customers. Thanks! Mukti.