Jul 18, 2014 03:08 PM
10169 Views
I recently bought an electronic product from snapdeal. I have to say they have great offers on products.
However, after receiving the package I noticed damage and raised a return request. I was told to send across pictures of the damage which I did. I did not receive any reply on this mail so I mailed them to ask about the status. No reply.
So I called the customer care. They have the WORST customer care ever. The rep insisted on having sent me a mail with the return form, even when I repeatedly told her I haven't received anything. She anyways sent me the form again and I prepared the package according to the instructions. They informed me that the courier would be there in 48 hours or I should contact the courier.
When 1.5 days had gone by I tried to contact the courier who told me that Snapdeal should've provided the new consignment number which is the only way to track the package. I called up snapdeal and got to know that the courier had been intimated a day later than I was about the pickup! So I decided to forego the replacement and asked to request for refund. After sending the package via courier I again got a mail saying that the package would be replaced - So I called up the reps and told them I had asked for refund and not replacement. The customer care guy told me not to keep calling Snapdeal!
I again received a mail that the "replacement" of the product would be done in a few days. I replied saying I asked for refund and not replacement and to initiate the same. This time I was appalled to get a mail that read:
". we would like to inform that for your order we are INITIATING the REFUND process.", using caps lock with my words is a brilliant way of getting rid of 1 customer forever.
Just when I thought they couldn't get any more rude, they dismissed all my doubts. Snapdeal takes the cake for being the worst customer experience.I am determined never to use it again and neither should anyone in their proper senses.
