Taking my honesty for a ride!. Review on Snapdeal

I placed an order on the Snapdeal website 21 days ago and as I write this review, I'm regretting it & swearing not to ever do business with them again. While I understand the fact that we all make mistakes, I am appalled by the disgraceful way a new age company chooses to address and handle its mistake.

This is what happened:

I ordered a H&A Bedsheet 20 days ago on the Snapdeal website. Order no. 650377156. Delivery was delayed as the guy did not have 200 Rs change to give me when the package first arrived. I had to follow up with him twice & assure him that I had change at home to pay to get the delivery. I paid Rs 800.00 when my package arrived. Snapdeal sent me the wrong product (a smart phone/tablet).

I called and reported this & lodged a complaint over the phone with Nilufer, the same day. (Where in, I could've conveniently chosen to keep mum, make use of Snapdeal's mistake & enjoy a Rs 6400 smart phone/tab which I had got by paying just Rs 800). I went through the tedious procedure of packing it up, staying home so that the Bluedart guy could pick it up & shipped it back to the address given by a Snapdeal complaints handler, Pallavi. The complaints handler was very promptly following up with me all along only till I shipped back the smart phone/tab.

I was asked to write to Snapdeal once I have the Blue Dart tracking number for the reverse shipment, which I did 3 days ago. I never heard back from Snapdeal who conveniently chose to ignore my complaint once they knew their product was on its way back to them. Frustrated by having paid for something we have not received & all the running around, emails & phone calls we had to put up with, my husband called Snapdeal today and spoke to a representative called Sahil Sharma, Employee ID (if its not a phoney one): 2283.

Only to be told that the product we originally ordered is not available anymore! And that they will arrange for a refund. This was never told to us till now & the complaints handler has been sticking to the line "once you give us the tracking number for the reverse shipment, we will ship your original product". And Snapdeal also had the audacity to deny the customer's right to speak to a supervisor. Giving the lamest excuses of all: The supervisor (Rishab) is not available! My husband was promised that the supervisor would call us back within 30 minutes and it has been over 12 hours now. I've marked an email even to the CEO Kunal Bahl asking if this is how Snapdeal treats all their customers or if this is just for orders as small as mine!

Learning and recommendation:

The discount on Snapdeal is not worth the amount of distress and inconvenience they put you through. Flipkart is amazing! Extremely professional, quick as flash & the best thing: They have their own delivery system.

Finally:

I've used Flipkart & Ebay before for goods of far higher value like a Blackberry phone, Nintendo gaming console, laptop case, etc and have never faced a problem like this. And Snapdeal couldn't GRACEFULLY handle an order of Rs 800!!

I wonder why I put myself in a situation where I will have to now keep calling them to get my own money back!