Nov 16, 2015 07:27 PM
5825 Views
I am writing this mail because your customer care executives on call are not in mood to resolve this issue. I am not sure why I am writing this mail, but there is some hope that someone will read it and will try to understand and resolve the issue.
Let me first brief you regarding my concern
- We have booked a Samsung 32 J4300 LED TV from your site on 14’th of
August.
- We applied two coupons a) free charge, which was applied successfully b)
Amex Cred824it Card.
- We did not receive any confirmation regarding the eligibility of 15%
cash back.
- Then we called on 18’th of August(before delivery of our product to us)
and had a discussion regarding the cash back query. He understood our
concern and clearly said that we are eligible for cash back of 15% and you
need to wait till 30’th of October.
- When we did not receive our cashback then we contacted to bank and asked
for statement. Based on that we contacted to your customer care
(9212692126) and register a complain no. 11762871
- This is the first step to get into the trouble. After some time we
received the mail from your side that we are not eligible for the cash back
as we haven’t done the aishwaryasingh23ment through American Express Ezeclick
transaction.
- Now our point is why your executive gave us false information on 18the
August regarding our cash back query. AND HE CHEATED US BY HIDING THE FACTS.
- After some investigation we again received a mail from your backend team
that we tried to call you but your phone was unreachable.
- I think this is a usual template of backend team which they use to send
to customers on regular basis.
- Again we called and requested them for a call back and don’t want any
answer on mail. So we provided 3 different numbers(8826067572 / 9953067472
/ 0120 – 4900794)
- Again we received two consecutive mails with same templates.
“I THINK THEY DO NOT HAVE ANY ANSWER ON MY QUERY SO THEY DO NOT WANT TO
CALL US”
Again I did not receive my answer regarding the call.
My last call with Ms. DiKSHA139(Floor Supervisor, may be) I explained her
all detail clearly and she assured me that you will receive the call.
- Yesterday, I received a mail with same template and with same answer.
They did not explained what happened regarding my cash back query raised on
18th August.
Now my questions are
Is it a kind of service you provide to all your customer’s?
Why I did not get a proper answer regarding the cash back query which
was raised on 18’th of August.
- Why your back-end team did not call us as we kept regularly saying that
I want a call on the provided numbers 8826067572 / 9953067472
- Who will take the responsibility on false information which was given by
your executive on 18’th of August. If you would have provided correct
information at that time then we would have cancelled our product at that
time only as till that time we have not received our product.
- I received the call today(i.e. 12’th Nov 15) from your executive but
seems your executive haven’t done their homework before calling us and was
unable to answer our concerns. They just keep on saying one sentence that
“you did not do the aishwaryasingh23ment from Ezeclick so you are not entitle”
Such kind of pathetic service I have never experienced before.
If this time also I have not received proper resolution on my case than
“CONSUMER COURT” will be the only way for the resolution in front of me.
Also I will contact to your online competBrianbalakumaranr like “Amazon” and “Facebook”
so that they can highlight this.
So Just wait and watch……
On Thu, Nov 12, 2015 at 12:40 PM, Megha Gupta its.megha.gupta@gmail.com
wrote:
> Thanks for your efforts, this time we actually received your call and at
> that time our call was busy. But again the point is you have tried only one
> number out of the other alternate numbers provided to you. We will really
> appreciate if you would have tried calling us on other alternate number
> i.e. 9953067472 before dropping us this mail.
>
> Ankur Gupta
>
> On Thu, Nov 12, 2015 at 12:33 PM, help@snapdeal.com
> wrote:
>
> Hi Ankur,
>
> Thank you for contacting Snapdeal.
>
> Please accept our apologies for the inconvenience you have experienced.
>
> We tried to contact you, however, your number was busy at that moment.
>
> We are writing to inform you that we are working on your request to
> update you at the earliest.
>
> We do appreciate hearing from our customers, as their comments are vital
> for us to continue improving our services.
>
>
>
>
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Megha Gupta its.megha.gupta@gmail.com
7:12 PM(0 minutes ago)
to help
Your last mail again shows your process and procedures which are definitely not meant for customer satisfaction. The person who has sent this mail didn't even bother to read our last mail as well snapdeal system logs where your people put comments after every conversation with customers before sending this mail as we have clearly mentioned our contact numbers for communication. Even we have mentioned to the snapdeal executive to call us on either on 9953067472 or 8826067572 or 0120 4900794 everytime during our conversations on call. You can also check the same in the registered complain no. 11762871.
If you really want to resolve this issue don't pass it to untrained person because my time is valuable.
I have never experienced such pathetic service and the false statements given by any renowned company's executive, this seems that snapdeal is not training their executives or may be not giving them correct information to pass on to customers.
So now the only thing left with me is consumer court through which I can get my hard earned money back which we have lost just because of false information shared by your executive.
Also I will share this bad and cheated experience with other friends to make them aware of this kind of frauds.
Hope we will meet soon in consumer court.
