MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo

MouthShut Score

34%
1.86 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

+91-9212692126

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Snap deal
Apr 14, 2015 04:06 PM 8783 Views
(Updated Apr 14, 2015 05:39 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Few months back I wanted  new headfones and I had read good reviews about snapdeal. So I ordered JBL headfones from snap deal. This was the first time I ordered from snap deal. Usually I prefer flipkart over other online shopping options. The headfones which I received did not seem to be original JBL headfones and I did not like it.


So I returned the headfones. Instead of returning me cash in my account. They credited it to my SD cash. SD cash is snap deal cash which you can use to shop from snap deal.


Then later this weekend they had some discount offers going on for different products. So in order to use my SD cash I tried ordering a Loreal Shampoo and conditioner pack on which there was a discount of 200Rs. I added it to my cart and whille checking out they asked for the address to deliver the product. I tried entering 3-4 addresses in mumbai location, but they showed the error that they cant deliver the product to the specified address. I mean if u cant deliver it to metro cities then whats the point. Or I feel its just a way of fooling people and showing that they have discounts but they actually don't offer any discounts when the customer actually tries to buy anything.


First experience itself was quite bad. So I would not recommend snap deal to anyone.


Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Brand Response

Hi tsiddhi, I sincerely regret the experience you have been through. This should not have happened. I'll forward this feedback to the team and ensure you will not face such issue in future. Thanks! Mukti.

Upload Photo

By: snapdeal | Apr 20, 2015  05:34 PM Comments 0

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Snapdeal
1
2
3
4
5
X