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Jalalabad, Punjab, India India
Poor Customer Service And Harassment!
Oct 02, 2014 11:28 AM 9244 Views
(Updated Oct 03, 2014 01:20 AM)

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I have ordered almost Rs 50k worth of products from Snapdeal, I Bought a Nexus 5 a projector and ordered a Micromax Unite 2 from them recently which I was planning to gift to my mom.


Expected delivery date for my Unite 29th of sep but after my countless e-mails and phone calls to theirs courier service providers(which they didn't answer) and my request to deliver it ASAP as it was a gift, they haven't delivered it yet(2nd oct).


On top of that their courier guy called me on 1st of oct at 12:30 asked me to pick my parcel up, instead I asked him to deliver it at my home as I was not able to pick the parcel up.


What he did is that he didn't delivered the parcel and went home without saying anything, I was waiting for the package but it didn't show up.


I tried calling the guy, his phone was switched off then I called courier service they didn't answer my call.It was a really bad experience for me, so I would suggest every buyer to think twice before ordering from Snapdeal.com


My order no is 2922255152 and It's a Micromax Unite 2.


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Brand Response

Dear Nitish,
We are really sorry for the inconvenience caused to you.
We have escalated your order details to our concerned team to get it checked with the courier company and will also get your product delivered on urgent basis.
Thanks & Regards,
Snapdeal Team

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By: snapdeal | Oct 02, 2014  12:17 PM Comments 2

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