Oct 28, 2016 03:38 PM
1988 Views
I bought a product which was Combo of 3 from snapdeal.com. At the time of purchase the price was Rs. 220 @ 70% discount.
That was discounted rate. I bought this product along with two product to save shipping charges.
Order Placed On: 2013-08-21 03:20:45
Snapdeal product page always displays message "Dispatched in X business days"(X is any number between 1 to 10).
Most of the product shows dispatch day more than 3 days.
Can you imagine more than 3 days to dispatch in this online shopping era. From Flipkart, Infibeam and EBay I got my product DELIVERED in 3 days.
If I order a product on Monday before 3pm I can get my product delivered on Wednesday.
Anyways that's the different story. Coming to my story.
My product page has info "Dispatched in 7 business days".
After my checkout and aishwaryasingh23ment through Net banking, I got Est. dispatch Date as Sep 2, 2013 i.e. 11 days from date of purchase. Can you imagine.
And On very next day morning, the product's price becomes Rs. 899 @ 50% discount. And to my surprise, after 5 days i.e on Aug 26 evening I got SMS from snapdeal that "Due to some issue at our seller's end we will not able to complete your order. We are hence cancelling your order."
I immediately logged in to snapdeal and checked my order and the product is available or not. And product was available and now price was Rs. 999 @ 50% discount.
Next day I called customer care for inquiring about my order cancellation. CC Executive said that the seller is running out of stock so we can't process your order. I said that don't give false explAnasultantion I just checked on snapdeal.com and product is still available and same seller is selling that product. But he stick to his false explAnasultantion and not ready to give up. I said I don't want refund I want my product and you can't cancel my order saying that seller is running out of stock.
Any online shopper OR person knows that if the product is still available on shopping site that means it is in stock with the seller.
For all my valid points/queries he has same answer that "The seller is running out of stock so we can't process your order". Then I said please ship my order when the seller will have stock as I've already paid for this product. Then CC Executive said sorry we can't process your order, you can buy the same product if it is available on our site. All my efforts in vain. Finally I don't want to talk to these besharams(shameless).
