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1.86 

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New Delhi, India India
Call snapdeal as SCAMDEAL..never buy from there..
Sep 28, 2014 04:51 PM 8745 Views
(Updated Sep 29, 2014 09:23 AM)

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Call snapdeal as SCAMDEAL.never buy from there.if you want your dignity.The worst thing about Snap deal.they delete the post in this page which tells about the reality and their bad service.have some guts and work to improve customer service, rather than delete like a coward. Here is what happened.I bought three Dell Vostro 15 3546 from Snapdeal.


One of them turned out to be defective with the mouse pad being non-responsive. We logged a complaint with Snapdeal as well as Dell. Both these fraud companies said that once they sell they cannot take it back, they can only repair it. It was strange.


They would deliver defective products to consumers & then refuse to replace it! This is a nice way to clear their defective lot(and show that they are giving a good price). It was a huge mistake to go with snapdeal. NEVER EVER GO FOR SNAPDEAL. IT'S A COMPLETE FRAUD COMPANY who would show attractive price & sell defective stuff. Big disappointment. Now I'm planning to take the consumer court route for this as I really feel that these highly funded companies are extremely low on ethics & are taking consumers for granted.


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Brand Response

Dear vivekatsadvantage,
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that once the seal of any electronic product is broken, all fault/damage comes under brands/manufacturer warranty. All brands has an universal policy, "If any product is delivered with manufacturing defect, customer has to raise a complaint within 4 to 7 days from the date of delivery with brands service center and they will replace/repair the product according to the fault. And, if any issue/problem occurs with any part of the product after that period, brands repairs/replaces that part of the product".
We would still request you to please share your order details with us and our team will help you out in fixing the problem.
And as per our reply on Facebook we do not delete any post or comment from our wall.
Thanks & Regards,
Snapdeal Team

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By: snapdeal | Sep 28, 2014  05:31 PM Comments 3

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