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Damage Product but no reply from Snapdeal . Review on Snapdeal

Name: Damage Product but no reply from Snapdeal
Item: Snapdeal
Rating: 2
Author: a Mouthshut User

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34%

1.85

1,34,393 Votes

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mohammedtabrez06

Bangalore India

4 Reviews

Damage Product but no reply from Snapdeal

Nov 20, 2014 12:29 PM 8837 Views

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Product Quality:

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Recently on 02/11/14 I ordered a Karcher MV3 Wet and Dry Vacuum Cleaner order no:3419162286. I got info saying on 09-11-14 my product will be delivered but I dint get the correct info from Snapdeal and at last product got delivered on 16-11-14 Friday.

I was really shock when I found courier has come with brand box( Karcher Box). When I opened to assemble it I found broken. This was my first experience with snapdeal. Previously I had purchased from Flipkart and Amazon. A very long ago I ordered Nokia Mobile from Flipkart I got courier like inside there was Nokia box wrapped with babel wrap on that there was Flipkart Box so my mindset was same because of that I ordered through online but reality was horrible.

While writing this review I got a call from snapdeal and I have been informed after taking this product with in 4 days I will get new product so let me wait and watch.

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Brand Response

Hi Mohammedtabrez06, I sincerely apologize the issue faced and delay in reply. As replacement has been delivered to you. Hope your issue is sorted and replaced product is in good condition. I request you to treat this incident as an exception as Snapdeal constantly strive to provide the best of service for its valued customers. Give us a chance to serve you better in future. Mukti.