Jul 26, 2013 01:28 PM
2460 Views
Had the most HORRENDOUS experience with SNAPDEAL! Encourage anybody who plans to shop here to reconsider their choice! I would like to share my experience to showcase the ridiculousness of the situation:
Had ordered a Google Nexus 4 from Snapdeal on last Saturday (where it was clearly in-stock). Since then, I have received NO communication from anyone at Snapdeal. When I kept tracking my order, it kept showing that it is “in process” (Whatever the hell that means!).
Once it had crossed the estimated dispatch date I called on the helpline to inquire about my order. I was told that there is some delay and that within 48 hours the product would be dispatched. THIS DID NOT HAPPEN! I called again, this time the Snapdeal Executive told me that the order was in the process of being cancelled, as it was no longer available. WHY THE HELL WAS THE ORDER TAKEN TO START WITH THEN?!?
To top it off, the executive went on to tell me that I would have to wait 7-10 business days in order to get my refund back! I was buying this phone as a birthday gift for someone close, one thing is that you don’t fulfill the order but it’s another whole story to say that the refund would not be given for at least 7 days!
What does Snapdeal expect? Does the company think that I have the liquidity to spend another 25, 000 and then wait for my refund to come at its own sweet time?
I found this ridiculous and demanded to speak to the supervisor. Unfortunately, I do not remember the supervisor’s name, otherwise I could have held him accountable. He agreed that the situation was ridiculous and that I would either get my refund within 2 business days or the phone would be delivered within 2 days.
I asked him, how I could get in touch with him again, he told me that I could call on the helpline and that I could ask to speak to the supervisor, so either he or some other supervisor would be available to talk to.
Not surprising, I have not heard from anyone since then.
Once again in the dark, I called the helpline again. This time the Snapdeal executive refused to pass on the call to her supervisor, she insisted that he/she would be able to give me no better response and that anything or anyone I speak to would tell me the same thing that I would have to wait for at least 7-10 business days to get my refund.
After breaking my head with her, she finally patched me through to her supervisor, Sandeep. He was not at all accommodating of my situation and denied that anyone could have ever told me that I would get a resolution within 2 days! AS IF I HAVE NOTHING BETTER TO DO THAN SIT AND TRICK SNAPDEAL SUPERVISORS! What crap!
He finally said that nothing could be done and that the only thing he could do is to arrange a call back at 2 30 PM today. I have real doubts that I will get call back, based on the pathetic track record! Nevertheless, as a fellow customer, I urge all the people buying merchandise on Snapdeal to BEWARE!
It’s not just the money, Snapdeal has ruined a birthday and to add salt to my wounds, haven't even bother to ACT as if they care!
THIS IS SURELY THE LAST TIME I WILL BE SHOPPING ON SNAPDEAL AND WILL ENSURE THAT NONE OF MY NEAR AND DEAR ONES WILL EITHER!
