Oct 17, 2014 06:51 PM
9545 Views
I wish to share my experience of buying from SnapDeal. I placed an order with Snapdeal portal. Frankly speaking it was a gift to my mother on Diwali, who loves Gardening dearly. So, after exploring a bit I decided to place order with SnapDeal, solely because mine was a SD(SnapDeal fulfilled) order not seller fulfilled. I trusted that the Snapdeal will uphold the trust that it so boldly publicizes all over multiple medias. Seems my biggest mistake was I choose SnapDeal and then my ordeal of suffering began.
I inadvertently gave a wrong contact number for my order. When I realized that I immediately contacted SnapDeal, but I received a mail saying the contact number cant be changed.
The first estimated delivery date was 12th Oct and when the product was not delivered till 12th Oct, I contacted their customer care, who didnt had a clue and just kept parroting the same thing over and over again like a chant - Ma'm it will be delivered soon.
After waiting for another 2 days, I contacted the Snapdeal team via message, and informed them that package is still not delivered. I was supposed to get a response in 48 hrs but got no reply. In the meanwhile I also contacted SafeExpress(the courier) on my own and gave them 3 alternate contact numbers. Even they assured they will get package delivered soon but nothing happened and even they didnt pass on the correct contact information to destination office.
I waited for another 2 days but still delivery did not happen and so posted a complaint again. I contacted SafeExpress once more and they gave me the number of associate courier in the delivery area(ideally they should sort out such things on their own, instead of passing on the burden to us). I contacted the destination office person who was very rude and non-cooperative and he literally advised me to cancel the order as he was ready to send product back. It makes me wonder, is this the kind of service we should expect from a company like SnapDeal. In first place product doesn't get delivered, then customer care don't respond/resolve problem in the committed time and lastly they have tie-up with couriers which have such low-level of service. They dont even know how to talk to customers and literally shout and dont listen.
I am filing for Chargeback with my bank and will recover money from them.Please DONT BUY FROM SNAPDEAL if you dont want to loose your peace of mind.
