Name: MTV raised index watch
Item: Snapdeal
Rating: 1
Author: a Mouthshut User

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sohails

mumbai India

9 Reviews

21 Followers

MTV raised index watch

Feb 25, 2012 09:31 AM 3810 Views

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I bought a Rs.599 MTV raised index watch from snapdeal. It loses time by 45 mins daily. that is, it goes BEHIND time.. When I mailed helpdesk, I did not receive reply for a week. Then I got a reply saying- sorry, you did not raise the complaint within 24 hours of delivery , so we CANNOT refund u the amount or take return. Tell me , unless one uses the watch for a few days how will one realize that it is losing time? Besides It was a gift item for someone for a birthday. And I got a complaint from her.

So how could I have raised the complaint in 24 hours. Will snapdeal help? No! ....So no I wont buy anything from their website EVER and discourage others too.

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Brand Response

Hi Sohail, to help us tackle this situation in a more systematic way, we request you to mail us your order id at reachout@snapdeal.com. We will take up this issue with the products team, analyze what really happened and accordingly we will offer an appropriate solution to you.
Looking forward to your cooperation.
Update on your Issue: Issue Resolved
Hi Sohail, once again we want to take the opportunity to apologize for all the trouble you had to go through. You must have received your refund. Hope we were able to offer appropriate resolution. For any further queries, do let us know. We would love to help you.