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34%
1.86 

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Jan 18, 2012 03:34 PM 4743 Views
(Updated Jan 18, 2012 08:44 PM)

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I will keep this review short - as I cannot comment on the quality of products of snapdeal as I never received mine to actually check. Snapdeal has pathetic delivery time if u order any gadget in my case a Samsung y phone it took them over 7 days to ship, usually they take anything between 7-15 days for delivery, which is some thing they proudly boost about.


Plus unlike other internet sites like Flipkart they do not own the delivery system themselves but have outsourced to other courier companies like bluedart/first choice which according to snapdeal is as good as Dhl or fedex(really don't knw in which world they are living).


The courier company and snapdeal will try hard that u track ur order urself if you have already made the payment(only god can help u then), in case of of cash on delivery they will treat u as if they are giving the stuff for charity and have utmost disrespect towards client. Even if the courier is torn or scratched open courier they wont let u see what's inside whether its a phone, watch or a bomb - take it at ur own peril.


Also, the courier company will try its best to make you collect stuff from their office to save that last mile. After, all the waiting and frustration u might accept whatever BS they want to deliver.


Few points to remember in case u still want to order product from snapdeal:




  1. Never pay in advance with credit card or internet banking, always stick to COD- as u still have chance to reject their substandard delivery/products.




  2. Make it sure u open the stuff u accept, all major sites like Flipkart, Landmark, Indiatimes let u do the same.




  3. Most Importantly: Avoid ordering products from snapdeal, the price they offer u can easily get from market if u only spend few hrs instead of waiting for 7-15 days.




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Brand Response

Hi,
We are really sorry that the product was not delivered to you on time. It is a mistake on our part and we know that we should improve it. We also understand your concern that there is a time lag between the placing of order and delivery of the product but we are trying to improve that. When we started in March, 2011, the delivery time for products was 10-12 days and now we are able to deliver the products within 5-7 days for 99% of our transactions. Very soon, you will see Snapdeal delivering the products within a short span of time.
As far as our comparison to Flipkart is concerned, we want to bring to your notice that its only been nine months that we have started selling products and Flipkart is doing this from last four years and still we have made good progress. Well this is not an excuse for the mistake that we have made. We are once again very sorry for that and we will investigate how this has happened. Can you please share your order id with us. We want to track this issue and see what really happened and why. We are constantly striving to improve our systems each day and we would really appreciate your help in doing so.

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By: snapdeal | Jan 18, 2012  04:47 PM Comments 2

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